Customer Testimonials
It was a great experience purchasing my INFINITI QX60. Thank you to Jon McGaw for helping me with the entire process and making it a smooth transaction.
A few years back leased a Q50, was a great deal and was impressed by the professionalism of the staff.
Great team go see Gene Robbins the best in service very passionate and understanding regarding the care of your vehicle
Always a wonderful experience at INFINITI of Norwood. I’ve been doing business with Michael Howard (sales) and Adam Goldstein (GM) for years. Always a pleasure working with Adam and his team. 👍👍👍👍
Absolutely the best car buying experience we have ever had, Michael Howard is top notch with an honest, knowledgeable and professional approach that makes it all so easy to decide on INIFINTY. He is the reason we own a QX60 because of his experience. Very satisfied customer and a shout out to Jon Mcgaw.
I had a good experience with Adam. My friend and I called before to see a Nissan Rogue and the time we said we would be there the car was there waiting for us. Adam was very friendly and made us feel in a good hands to talk about the deal. Michael of the financial services was very friendly as well. The shop is beautiful, clean…looks very organized. There wasn’t a half word, they said what it’s. Once more thank you and wish u guys all the best!
Jon McGaw is super the best! He will assist you every step of the way! I could not have done it without him. Thank you for everything! Will be back soon for another lease!
Best car leasing experience. Thank you Adam Gianan!!
2nd time buying my car from Norwood Infiniti- always the most professional and knowledgeable salesmen- Mike Howard helped me with all of the technology and found the perfect car for me - HIGHLY RECOMMEND !
Best experience I ever had buying a car. Adam sales manager and Aiden in sales made buying a car so easy with no pressure. Everyone there was so nice and accommodating!!!
I was very satisfied with the service provided. If I were to be “nit picky”, I would have liked the interior windows cleaned and the trunk vacuumed.
Great place to take my car to be serviced. I would recommend it to people I know.
INIFINITI of Norwood is excellent. Mike Howard our Sales Consultant provided outstanding personalized customer service throughout the entire vehicle purchasing process. Mike answered all of our questions and explained all of the benefits of our CPO automobile. Thank you as well to Ross, John, and everyone else who helped us along the way.
Adam was a pleasure to work with! Made the whole experience flawless!
My buying experience with Infinity of Norwood was nothing short of excellent. Adam and Adam were very courteous, kind and super helpful. There was no pressure tactics and they made my wife and I feel very comfortable. The entire process was smooth, fast and efficient from the initial purchase and sales agreement to dotting the i’s and crossing on the financing. I would recommend Infinity of Norwood to anyone who is looking for a great buying experience.
Customer service was great! Staff is was very professional and quick to respond either by text or email.
We have just leased our car and Adam was very helpful with everything even on his day off!
I had an amazing experience with my vehicle purchase at INFINITI of Norwood. Jason was extremely helpful. He went above and beyond to assist me with my purchase.
What a great and smooth experience I've had from the time I made the request to learn more about the car I liked, to the time I purchased it, which was very quick. All the thanks goes to Mr. Adam (Sales) and Mike in finance whom walked me through everything I am supposed to know and made my largest investment so far (buying a car) so easy to go through. Can't tank them enough and their management team who made the entire environment so comfortable. I will definitely recommend others your way. Best regards.
I just bought my 1st infinity. I did a lot of research on the web and knew what I was looking for. Adam Gianan was my sales rep and he was fantastic. I went in wanting to try a particular model and after my test drive he listened to what I liked and didn’t like. He suggested another model and that’s the one I bought Thank you Adam!
I had a very positive experience here! Adam Gianan was so helpful in selling me the car I had been seeking at a great price, getting it set for the road, and keeping me well-updated every step of the way!
I cannot say enough about my experience with Infinity of Norwood. My sales consultant Adam had everything prepared a head of time based on our telephone call. He was a pleasure to work with and made the process stress free. The Manager and Finance Manager were equally great. This is my third Infinity and you cannot go wrong with Infinity of Norwood.
Great sales experience with Mike Howard and rest of team at Infinity of Norwood. Thumbs Up…
I had an amazing experience at INFINITI of Norwood. I had the best recommendations and service from Adam. He walked me through every step of the process of leasing my new car without any pressure. He explained all my options thoroughly and was very accommodating throughout the whole process. He consistently went above and beyond in terms of the attention to detail and level of care, and truly made me feel like a valued customer each and every time. I highly recommend the entire INFINITI of Norwood team.
Went in without an appointment and met with Michael. He was friendly and informative about the vehicle. Answered all our questions and was never pushy or high pressure. Thoroughly plesent experience. Would strongly recommend both Michael and the dealership.
We had a great experience at INFINITI of Norwood. Mike Howard and Ross were fantastic to work with! When we picked our car up Mike took extra time and showed us all the important features like the lane assist and how to enable/disable them. He went above and beyond and I would definitely recommend doing business with this dealership!
Adam made the pre and post sale process extremely easy. Highly recommend. Was very quick to answer any questions before the sale as well as any post sale questions. Second time buying from Norwood and will be back again
I have purchased 2 QX80s from this dealership. They are wonderful !!!
Excellent service. Michael is an excellent sales representative, he help us out with everithing. He helped me out and gave us the extra mile in the service and made the difference. I am very pleased with my purchase.
I purchased my QX60 at INFINITI Norwood and could not have more pleased with my experience. Adam Goldstein was so helpful and accommodating; he made what can be a tedious process so enjoyable. He took care of every detail and continuously checked on my level of satisfaction. I could not be happier! I have had my car serviced here as well and, again, experienced the utmost in professionalism and efficiency. INFINITI of Norwood is top-notch in service, care, and quality!!
Amazing service. Everyone was so very helpful with helping me pick my 2020 QX50. I love my INFINITI and have no complaints! Special thanks to both Mikes, Adam and the late Nigel who have all contributed in making my experience with INFINITI a great one!
My wife and I had a great experience working with Adam Gianan at INFINITI of Norwood. Adam was very informative concerning the vehicles that the dealership had to offer, and found us the model that best fit our need. We are very happy with our new QX55. We were also trading a vehicle and worked with Adam Goldstein. He gave us a very fair trade value for our vehicle and was great to work with. I can honestly say that it was the best car shopping experience ever.
I had a great experience at INFINITI of Norwood. Adam Gianan was helpful, professional and followed up with me after the sale. Five stars I would definitely recommend doing business with this dealership!
I bought a certified preowned qx60 in the beginning of June, my salesman Adam Gianan was amazing! From his knowledge of the vehicle I had my eye on to guiding me on how to change my battery in my key fob, he made sure to answer any question I had with ease and a comforting smile. 10/10 would recommend!
Adam Gianan was wonderful! He kept me informed as we moved through the process and really took care of me ◡̈ I had an excellent experience and I LOVE my GX50!!!! He took this pic of me and my dad!! You’re awesome Adam!!!!
Adam G. was great. He was very efficient and did not waste my time. This was one of the easiest car purchases I've ever had.
This review is to recognize Adam the GM and Mike Howard in Sales. I have Been a long term INFINITI client, and these two guys take the cake with service, follow up and hard work. I’d recommend if you are in the market for a new vehicle, working with Mike. He will be extremely thorough, and consistent through the whole process!
My husband and I went to the INFINITI of Norwood to look at cars. We currently have a fx35 that just died. Jason and John were so professional and answer all of our questions no question was to big or small very professional. We were so nervous but they assured us not to be nervous they were there to help us and now we have a new found family any one looking to buy a car go there thanks again to Jason and john.
Michael Howard & Adam Goldstein provided exceptional customer service. I was not treated well when visiting other dealerships on my search for a new vehicle. INFINITI went above & beyond for me. I was treated with respect and all of my questions were answered with absolutely no surprises at signing. This was the most straightforward experience. Not to mention the Qx60 I purchased is a beautiful suv with unmatched quality to any other vehicle I looked at. Highly recommend!!
I am consistently impressed with the level of service and care here. I've been taking my Q50 here on and off for years and the way that they do business hasn't changed a bit. They always keep me informed of anything they find with my car, consistently go above and beyond in terms of the attention to detail and level of care they show, and truly make me feel like a valued customer each and every time. I highly recommend them. Thank you to Anthony C and the whole service crew!
Very friendly staff and easy to work with. The service and sales departments are excellent.
Wow Adam Goldstein was amazing to work with. He was cognizant of my time constraints when communicating, and he was very quick to reply. We worked a deal that I was very pleased with, and everything he said about the car I bought was 100% accurate. I highly recommend Adam and INFINITI of Norwood for you car needs…you won’t go wrong!
The car is just what I wanted, it was immaculate and all my questions were answered. I would definitely get my next car at this dealership.
I had a great service rep that kept me updated about my car, Thank You!
I would recommend INFINITI of Norwood. Our Experience was awesome! Mike Howard did a nice job, Very pleased.
I recently purchased a Camaro from these guys that I have been searching for, for quite some time. I called and told them I was interested and they held it for me. When I got there the car was ready for a test drive. After the drive I was ready to purchase. I have purchased dozens of cars in my life and I have to say this was easily the best and most professional experience I have ever had. They were not pushy in anyway and made everything super easy. I was in and out in less than 30 minutes. Wholeheartedly ...
This might be the best car buying experience I’ve ever had. Adam Gianan and Michael Sweeney went above and beyond to get me the best deal possible. Adam even took the time out on his day off to stay on top of the insurance company to get their part done in a timely manner.
I reside outside of MA and this was the 4th vehicle I’ve bought out of state. This was the best experience I’ve had yet; Adam and his team were efficient (same day contact/purchase) and accommodating, even staying open well past close so I could take delivery. My title + official documents were overnighted to me, allowing me to promptly register my vehicle back home. I can’t speak to their financing (as I brought my own loan for the purchase), but their offer for my trades were very generous. I couldn’t be happier with this dealer or ...
I’m very happy with my used vehicle from INFINITI of Norwood. I’m glad I purchased from Adam Gianan. He quickly arranged the car on a lift, got me a great trade price, and overall was a pleasure to work with.
Our salesman, Adam Gianan, has been nothing less than great, even after we’ve purchased the vehicle! Imagine we walked in and were able to leave with the car full registered and everything the same day, which was extremely helpful for us. The process was super smooth and easy from start to finish and we never felt pressured or intimidated. Our expectations were exceeded to say the least. We appreciate Adam and his expertise throughout this process and definitely would always recommend him. We also appreciate the GM, Adam Goldstein and also the Finance Manager, Michael Sweeney for their assistance ...
Jon was great during the whole sale process from start to finish. I was kept up to date and felt their was a good line of communication and transparency. He made sure everything went smooth and that i was accommodated.
Jon McGraw was excellent and had superb Customer Service ! Also Jon had a great personality and exceptional communication skills !
I feel safe in knowing that the care of my car is in excellent hands , I drive in confidence , I have a cup of coffee, watch TV and I feel at home. Pleasant, timely Customer service.
I chose Infinite of Norwood because of their great selection of Infinites! I worked with Adam who was great and helped make my selection of my QX60 easy and stress free! I would recommend Adam and Infinite of Norwood to everyone looking to buy!
Great experience with Adam and the team at Infinity of Norwood. Highly recommend!
Jon McGraw and his coworkers at INFINITI of Norwood made buying my first car a phenomenal experience. Not once did I feel as though I was being pressured. Jon and others make an effort to work with you, something that is hard to find nowadays at other dealerships. I appreciated that there were no hidden fees either. I cannot recommend Jon and INFINITI of Norwood enough.
Great experience dealing with our salesperson Adam. No pressure very smooth transaction. Would definitely purchase another vehicle here.
Adam was fantastic. Everything went smooth. I love my new car!!
Great all around experience and knowledge salespeople
Big thanks to Adam Gianan for helping me purchase my first car! He was incredibly helpful and professional throughout, and I’m extremely happy with my purchase. Highly recommend shopping with him and the rest of the team at INFINITI of Norwood!
Highly recommend this group of individuals, Gene is especially great to deal with.
Adam Gianan was the best! We came from Nantucket and the car was ready for us to test drive it as soon as we arrived. He was super patient and very knowledgeable. He made the process feel super easy and even arranged for my car to be ready that same day so we could bring it back home. It was for sure the best customer service I’ve ever experienced. If you’re looking to buy a car, Adam is your guy. I absolutely loved every minute of it. My experience at INFINITI of Norwood was definitely the best because ...
Adam Gianan is awesome. Helped me find the perfect car and great customer service.
had a great experience with my salesman Adam he was very helpful and had answers to all my questions
very nice service and kindness. everyone in dealership was very professional and experienced. I was happy
the head of service, Gene, is outstanding and always a pleasure to work with
Purchased a QX60 from Infinity of Norwood. Experience was amazing. Adam Goldstein and Adam Gianan kept things moving quickly, reviewed all the cars features with using and made us feel special during the whole process. The whole team was fantastic. Well done!
Michael was very helpful through the whole buying process! I would definitely recommend INFINITI of Norwood! Thanks again!
I sincerely cannot say enough good things about INFINITI of Norwood. We had seen a 2021 QX50 on their website we absolutely loved. Highest trim, luxury packages and red exterior. It's extremely hard to find all of those features in one, considering the current used car market. In fact, this vehicle was the only one in its model, color and trim currently available in New England. We knew we'd be unable to make it into the dealership til the weekend and were fearful it would sell by then. General Manager Adam Goldstein so graciously offered to hold it for ...
After an couple of awful car dealership experience prior to coming here I was a little nervous. This dealership was nothing but amazing!!! Adam Gianan called to check in the am confirming my appointment for a test drive. When I confirmed saying I was running a little late he said no worries the car will be ready for you running with a dealer plate on it for the test drive. I have never been so excited to pull up and see the most beautiful car I was going to test drive all ready to go. They didn’t pressure me ...
Adam Gianan was professional, calm, and explicitly answered our questions. He made the process less stressful and made car buying more of a celebratory experience. Thank you Adam!😊
Great experience. Adam Gianan was the car salesman who assisted me, he is amazing! Helped me find the car I have been searching for and for a great price too!! I am very happy with my purchase. 5/5
I can’t say enough about Service Manager Anthony Chirocco and Service Advisor Gene Robbins! They listened to this traumatized customer who’d endured 8 months and $1,000s of, “when it rains it pours,” deferred maintenance, and put an out of reach transmission replacement within reach! Getting the dreaded confirmation that it’s your transmission pump is often the death knell for a car, and owners walk away. I couldn’t. But I was tapped out after doing everything from brakes, calipers and pads to both catalytic converters and so much more. And you don’t expect a dealership to beat ...
Adam, our sales guy, was great! Very down to earth and friendly!! We would definitely go back to Adam and INFINITI or Norwood for our next vehicle.
Probably my best experience with a dealership so far. I had worked with Adam Giannan as my salesman, he was very friendly, very kind. Adam was very upfront, helping me look through my options of cars around my price range, got me seated right in a car and was ready for test drive, everything went very smoothly, the workers were all very helpful. Definitely recommend trying them if you’re looking through your options. Ps. Ask for Adam
The best! This was the second set of vehicles we have purchased from them. We will continue to use them in the future
Loved my experience here. Adam Gianan was extremely helpful, attentive, and thoughtful. He made sure everything was taken care of. Definitely recommend using this dealership. Thank you Adam!
Thank you Adam Goldstein and Michael Howard for making this an experience easy and enjoyable experience!
Adam Gianan is one the Best sales person, very professional and driven and he’s also a man of his word. Thank you for making my experience a great one 👍🏽👍🏽👍🏽
Outstanding purchase experience. My salesman, Adam Gianan, was excellent. No pressure, informative and followed through with every promise. Very happy with the vehicle. I would recommend this dealership to anyone interested in an Infinity
Had great time with team on ground and things sorted out finally.
Went shopping for a new/used car here. Salesman Adam was great! No hassle, very professional. Love our QX60. Would recommend anyone to shop here.
Great service and would recommend to anyone interested in purchasing a vehicle from them but more importantly getting your vehicle serviced there.
Had a problem with my power steering .Gene Robbins, the service manager, took my car in even though I had no appointment. Got to the bottom of my problem and got me out of there in short order as I waited.. Nice job.
Purchased car here 6 months ago. So far everything is beyond expectations. Knowledgeble sales dept. and service was great.
Amazing Place!
My experience was top notch without pressure.
Mike Howard was very great and walked me through the process very smoothly. He was very honest and also gave me great advice on purchasing cars moving forward in life. He made sure that all of my needs were met and was very professional. Thank you.
Jon- was great! Would recommend to everyone in search of . Team is very fast ,knowledgeable & efficient. Thanks again!
The service representative, Gene, was professional, friendly and kept me informed of my car’s status. He also got me some crackers!
Everyone at the dealership was so accommodating and friendly. Great buying experience. There was no pressure.
My QX60 was delivered this morning and I am so in LOVE! It's everything I ever wanted in a vehicle. Thank you so much Adam Goldstein, GM, Jason Cultrera and the man who drafted all the paperwork, for making this purchase possible for me. From start to finish, this was simply the Best and smoothest car shopping experiences EVER! So impressed that we are already shopping for vehicle #2. Infinity of Norwood, you truly have an amazing team! I wish you all the best in the upcoming New Year. Happy Holidays!