Customer Testimonials
I worked with Adam at Infinity of Norwood and had a great experience purchasing a pre-owned Honda Accord. The car was very clean and the price was very competitive. Adam truly went above and beyond to make our experience a good one as did the finance manager. Both were easy to work with without any pressure. I highly recommend Infinity of Norwood.
Super friendly staff and great customer service.
Adam Gianan is the GOAT. He was a great help finding a perfect car for me. He went above and beyond and made the process so seamless. He’s very personable and definitely makes you a priority. Would recommend and will be coming back.
Adam Goldstein was wonderful! He was referred to us by a friend. Mike Sweeney did the financing. Between the two of them everything floated effortlessly. They even told me about a software upgrade that I could do on the car and arranged it to make it really easy for us to get it done. Can’t thank them enough for their professionalism and care of the purchase of our QX 60! Would highly recommend Adam and his team! They also had a beautiful selection of New # and preowned cars in all the most popular colors. 10 out of 10!
had an amazing experience with INFINITI of Norwood. They truly care about their customers and go above and beyond to help. I was dealing with a turbo issue on my car, and not only did they fix it quickly and professionally, but they also worked with me financially to make the process a lot less stressful. The staff was understanding, honest, and kept me updated the whole time. It’s hard to find a dealership that treats you like family, but INFINITI of Norwood definitely does. Highly recommend them to anyone looking for great service and people who genuinely care!
I had a great experience with INFINITI of Norwood servicing my 2025 INFINITI QX80. The team did a thorough and professional job from start to finish, and the communication throughout the process was clear and consistent. My vehicle was handled with care, and everything was completed in a timely manner. They explained the work that was done and made sure the QX80 was returned in excellent condition. Overall, the service felt efficient, straightforward, and dependable. I’d definitely bring my vehicle back for future maintenance and service needs.
Norwood INFINITI does a great job providing client service. What i would like to see is charging stations for electronic devices. Also a valid reason why my new breaks continue to squeal when in reverse all the time. This is what did not go well. Overall Norwood INFINITI is A ok.
I bought a car from Andrew 2 days ago and he was extremely knowledgeable and personable. We were able to negotiate an agreement and two days later I was able to pick up my registration and get an inspection sticker. Thereafter he spent additional time with me explaining how the technology in the vehicle worked, which helped tremendously. I would highly recommend asking for Andrew if you’re interested in purchasing a vehicle from this dealer. Adam and Mike were also very professional and helpful.
I recently got into an amazing INFINITI with Michael Howard, and nothing but great things happened! He and his team took great care of me and made sure I got exactly what I wanted for the best deal. I HIGHLY recommend this location for anyone looking for a new or used vehicle, especially if you’re new to the process. The team will take care of you and make sure you’re fully accommodated and communicated with every step of the way.
I love my car but hate the fact that every time I go in for service it costs 1000-2000 dollars.
I purchased my first INFINITI from INFINITI of Norwood and had a great experience from the moment I walked in. I worked with Mike who was our salesman - he was very professional, helpful, and made the entire process smooth. There was a minor issue with the vehicle I purchased as it was used, but Adam the GM, took full accountability and made sure it was repaired! I really appreciate the excellent customer service and how understanding they were the entire time. I will definitely be returning when the time comes to upgrade!
My vehicle was serviced for an extended warranty on turbos. Work was prompt and car runs excellent. Highly recommend
I did not buy a INFINITI at INFINITI of Norwood but what I purchased was a great experience . My sales person, Jon Ian McGaw was absolutely the best to deal with. Please reach out to him if you are thinking about a purchase of any kind of vehicle they have there.
I bought a beautiful Q60 several months ago with the assistance of John McGaw and I am very satisfied. I also have had repair work done there the past 10 years and no issues whatsoever.
Had a great experience with Infinity in Norwood. Andrew was amazing to work with!
I had a great experience working with Andrew and the rest of the sales team. The car was exactly as advertised and has been great to own. Looking forward to meeting the service team when the time comes.
I've bought vehicles from various places over the past 30 years, and INFINITI of Norwood was the best experience yet. They were welcoming and friendly. Adam Goldstein, GM, was transparent, helpful and responsive. Infinity of Norwood will change the way you think about car dealerships. Highly recommend.
Jon McGraw was my sales associate for the purchase of a used vehicle at INFINITI of Norwood. The vehicle Jon sold me was not an INFINITI but Jon made sure that he knew all about the vehicle he was selling me. He shared points with me about the vehicle that I did not know. Jon made the entire purchasing process simple and easy as well as Adam the Sales Manager and Michael Sweeney the Finance Manager.
I had an absolutely fantastic experience at INFINITI! From the moment I walked in, the team was welcoming, knowledgeable, and genuinely committed to making the process easy and stress-free.
Buying a car can sometimes feel overwhelming, but they made the entire experience incredibly seamless from start to finish. Every step was clearly explained, there was zero pressure, and they took the time to answer all of my questions with patience and professionalism.
The financing process was smooth, transparent, and efficient, and I truly felt like they had my best interests in mind. The level of customer service was exceptional — attentive, ... Read More Google - Feb 19, 2026
One of the easiest car buying experiences we’ve had. Adam, the manager and Mike in finance were easygoing and friendly. They were both knowledgeable and efficient. It was a pleasure buying a car through them.
Such a great experience from start to finish! Michael was friendly, knowledgeable, and very easy to speak with. The entire process was smooth and stress-free compared to other dealerships I’ve worked with. I’m so happy with my car so far!
A very professional and fantastic experience with the INFINITI Norwood! Michele was great at using the app to prepare our visit and get me all the information needed to make it productive. Adam was thoughtful and very transparent and helpful when we were at the dealership
Emailed Mr. Goldstein requesting dealership correction to Auto Check. Infinity of Norwood...used my VIN number to repair someone else's 2019 qx50, same result by them at CarFax. No apologies, emailed me "you handle it". Reported to BBB, complaint filed for second time to Infinity consumer affairs. Request compensation check for devaluation of my 2019 qx50, reading 48k miles on my odometer, not 99k miles on the car odometer they serviced using my VIN number which is, has and continues to be reported by Mr. Goldstein s dealership Infinity of Norwood. I reside in South Carolina, never been to ... Read More DealerRater - Jan 22, 2026
Just bought my 5th car from them. I worked with Andrew who was a pleasure to work with from start to finish. Can't say enough about how the entire team treats you. 5 🌟
I couldn’t be happier with my recent purchase of a QX70 from INFINITI of Norwood! The entire experience was outstanding, and a big part of that was thanks to my sales consultant, Michael H. He was incredibly professional, knowledgeable, and attentive, making the process smooth, enjoyable, and stress-free from start to finish. I truly appreciate his dedication, clear communication, and excellent customer service. I am absolutely thrilled with my QX70 and very grateful for such a great buying experience. I highly recommend Michael H. and the INFINITI of Norwood team!
I bought a used 2021 Mustang Convertible from Adam for wife’s Christmas present. Car was just as advertised and probably my 35th car purchase at 77. Very fair negotiation car was spotless and deal was seamless. Thanks Adam!
Our sales representative Andrew was a joy to work with and made the process really easy and enjoyable!
I recently purchased a QX80 at INFINITI of Norwood. I was able to find the perfect vehicle and the entire process was wonderful. We were especially impressed with Andrew who handled our sale. He was friendly, knowledgeable and did a great job communicating through the completion of the sale/pick up. He even offered to help me out on his day off! We will definitely be back and recommend INFINITI of Norwood to family and friends.
We had a truly wonderful experience at INFINITI Norwood. From start to finish, we were treated with professionalism, honesty, and kindness. Jon, our sales representative, was transparent, trustworthy, and genuinely felt like he wanted what was best for us—not just to make a sale. He made the entire process comfortable and easy to understand, especially as this was our first lease.
The finance department was just as great. Mike was quick, easygoing, and never made us feel pressured or pushed into extended warranties, which we really appreciated.
This was a great first leasing experience, and I sincerely hope it ... Read More Google - Dec 23, 2025
I had a great experience purchasing my used Jeep Wrangler from Infinite of Norwood. The team was incredibly helpful and diligent throughout the entire process. They followed up at every step, kept me informed, and made sure everything went smoothly from start to finish. I never felt rushed or pressured, and they were always available to answer any questions I had. Overall, it was a stress-free and positive car-buying experience. I would highly recommend Infinite of Norwood to anyone looking for a reliable vehicle and excellent customer service.
Just purchased a qx60 from INFINITI of Norwood.....Adam the G.M. was my contact...let me tell you.....this was a smooth process.......and definitely will be going back....
He is the worse general manager he does not care about customers and or helping them and depending on the customers nationality I feel he treats certain Customers differently and acts like he does not know anything
I had an outstanding experience purchasing my car at INFINITI of Norwood. From the moment I arrived, I was welcomed by the staff. They were knowledgeable and focused on helping me find the car that best fit me and my needs. My sales rep, answered every question I had and made sure I was comfortable before encouraging me to test drive a few cars. I felt relaxed and not pressured to buy anything. When I finally chose a car, a QX55, I decided to finance it at the dealership as the finance department was equally helpful, making completing paperwork quick ... Read More Google - Dec 5, 2025
I can’t express how grateful I am for the experience I had at this dealership. After being denied service at the INFINITI in Nashua, NH, I walked in here feeling frustrated and honestly a little defeated. But Fernando reassured me that they would take care of everything in a timely manner.
He treated me with genuine care and respect from the moment I arrived. He listened, understood how urgent my situation was, and went above and beyond to make sure my car was fixed as quickly as possible. The level of attention, effort, and kindness he showed isn’t ... Read More Google - Dec 4, 2025
I had a great experience at Infinity Norwood. Michelle Z was very helpful, super nice and answered all my questions very timely and efficiently. She was a pleasure to work with. Made my whole experience painless. I would highly recommend! I love my new Certified Preowned QX50!
What an amazing experience!! I worked with Michael who sold me my car and it was a seamless process. I was treated with utmost respect from the moment I walked in and until the moment I walked out. Kudos to the team here! They do a really great job and giving a luxury car buying experience without feeling rushed or pressured to buy from the start. I couldn’t recommend enough. Also wanted to thank John for making my first car purchase by myself work!!
Fast and efficient service
My second certified preowned INFINITI. Inquired on the availability of a QX 80. They had two in stock at incredible prices. Test drove both and it was a difficult decision. They were patient with me… I did not want to have buyers remorse the minute I left. Michael Howard was my sales consultant. I cannot put into words how pleasant the experience was. Less than 2 1/2 hours at the dealership (most of it spent deciding on which one!) Took delivery the next day and I have been on cloud nine since. So thankful to Michael and the entire team for my 110% satisfaction!
The buying experience I had at INFINITI of Norwood exceeded my expectations. From the time I walked in the door, the knowledge, the understanding of what I was looking for the negotiation and the delivery were amazing. The team’s involvement in making my purchase seamless, demonstrated appreciation and respect for me. I can’t imagine purchasing from anyone else ever again
INFINITI of Norwood Service is the main reason I have owned almost 20 Infiniti's over the course of my driving career
I wanted to post this review because I've had a horrible experience at another luxury brand Audi to be exact. Infinit of Norwood was an amazing experience with customer service from starting with Adam the general manager to Mike Howard the sales manager to Mike the finance manager everybody treated me with respect the bottom line was on the table the whole time It was a really pleasant car buying experience and I will drive all the way to Norwood even though I live an hour away for service because I trust them They were definitely genuine ethical and ... Read More Google - Nov 10, 2025
Great experience! I bought a 2023 QX80 and I am very happy. Michelle and Mike have been very kind, professional and transparent in the full process. Very good trade in evaluation. 100% recommended !
Purchased a vehicle thanks to Jon McGaw. He made the process a breeze considering i am a out of state buyer. Jon also got me a better loan rate in which I appreciate. Would purchase from this dealership again
Outstanding Customer Service – Above and Beyond!
I recently purchased a driver-side sun visor from the INFINITI of Norwood parts department and tried to install it myself in the parking lot. Unfortunately, I didn’t have the right tools, and the electrical cable slipped up into the headliner—completely out of reach. Feeling stuck, I went into the service department to ask for help.
Even though the team was in the middle of a meeting (Anthony Tippett Jr., Fernando Diaz and Dominique), they immediately stopped to listen to my situation and jumped into action. Anthony took the initiative and instructed Dominique (... Read More DealerRater - Nov 4, 2025
As an out-of-state buyer, it’s always hard to judge a dealership over the phone — but they made the process as smooth, transparent, and easy as possible. I worked with Adam Goldstein, and he was consistently responsive, communicative, and upfront throughout the entire transaction. He coordinated a pre-purchase inspection with zero hesitation and made the whole experience feel seamless. I would definitely recommend doing business with them!
Perfect from the first phone call to me driving away with repairs done satisfactorily . I will continue to use INFINITI Of Norwood for both our infinitis.
The very first pleasant experience I've had buying a car. Michelle was awesome and so was everyone from the moment I walked in to the minute I drove out. My salesperson, Andrew was so pleasant, knowledgeable and helpful, Sales manager, Chris was also very pleasant, and helpful. Finance manager Mike was super and professional. Thanks to everyone involved. Love my new ride!
Can’t thank Jon enough for my wonderful experience at INFINITI Norwood, the most easy non stressful process ever!!! Drove off with my QX50s thanks to him
Great service and great expereince.
Anthony was so professional and so communicative. The best. The service was exceptional. I am happy customer.
Great service. Well done.
I wanted to shout out to John Mcgaw ,Aksana & Michelle to help me get my Infinity QX80....very good ppl and help me get my loan very much appreciated it....HIGHLY RECOMMENDED *****
I bought a jeep wrangle 2021. I worked with Michele through the application process and the magic man Jon McGaw handled the deal. it was challenging due to the fact that my credit wasn't the best and my work place didn't verify my employment with them since am an independent Nurse. Jon McGaw helped me out deal with the bank, several phone calls between Jon and the bank. I almost gave up but Jon made it happen. Man you rock, am enjoying my jeep thank you so very much.
I had a great experience having deal with INFINITI Norwood especially with Oksana who helped me a lot with the purchase and service of my vehicle, really appreciate her all support and definitely i recommend her....thanks much!
Great service my first time ever taking my car to the dealer and I was extremely satisfied also they vacuum and washed my car it came out even more beautiful
Very easy to drop off my and receive updates in a timely manner
While quickly surfing the lot, I found a car that I liked. Jon McGaw introduced himself to me when he noticed my interest in a vehicle. From that point on, the rest is history. He led an incredibly efficient and effective sales process, keeping my best interests in mind. Buying cars can be a strenuous process for many, but for myself that was not the case. If you’re looking for a new vehicle of any kind, it would be wise to pay a visit.
(Translated by Google) Excellent service and dedication! (Original) Muy buen servicio &’ dedicación!
Overall, a good buying experience.
Overall, they’re pretty good!
Service is amazing. Staff are great. They listen to my needs and take care of my car. Thank you
The service at Norwood INFINITI Was very Professional. The sales person and the management team were very patient. I would highly recommend to family and friends. Love my INFINITI Qx60
I enjoyed working with Michele Zelarayan and the general manager, Adam Goldstein, to purchase and ship a lightly used Mercedes GLE 450. They had the best price in the nation and their customer service was second to none.
We had a great experience with the sales team at INFINITI of Norwood- esp Michael Howard who had tremendous knowledge of the vehicle we purchased- and was a pleasure to work with. Thank you!
My third new car from INFINITI of Norwood. Adam Goldstein and.his team do a great job. Mike Howard was my sales representative and was great….no surprises, very knowledgeable and easy to work with. I’ll be back in a few years!
I had a truly exceptional experience at INFINITI of Norwood. From start to finish, the process was smooth, transparent, and completely stress-free.
Michele was an absolute pleasure to work with—professional, patient, and incredibly responsive throughout. She took the time to answer all of my questions and made sure I felt confident and informed every step of the way. After comparing several dealerships, Norwood stood out not just for the strong deal they offered, but for how genuine and easy the experience was.
I’m beyond happy with my new INFINITI and so glad I chose this dealership. The entire ... Read More Google - Apr 16, 2025
Great dealership, helped me a lot on the ECU programming issue other dealers could not figure out. Really smart people working there capable thinking out of the box.
Excellent customer service. Fernando Diaz is exceptional at his job. I continue to return to INFINITI of Norwood, because they do qualify work.
I recently leased an INFINITI QX60 Luxe from INFINITI Norwood and I could not be more satisfied. The entire process from start to finish was streamlined and even enjoyable. The salesman Michael was amazing. This was my first time ever leasing a vehicle and Michael truly listened to me. He was able to answer all my questions and address any concerns I had. I absolutely love my new car but I’m more impressed than anything with the service and whole experience I had at INFINITI Norwood.
Very helpful and friendly
We recently purchased a QX80 and were so pleased with our experience at this dealership. Michael Howard was fantastic to work with. He is upfront and honest, answered all our questions, never pushy and made the whole process very easy. The whole financing process, which is generally an unpleasant experience, was also very easy. They were fair and honest. No extra/hidden fees added on. The price was exactly what they said it would be. After dealing with another local Infinity dealership and being made to feel like we were being taken advantage of, this was a very pleasant experience. ... Read More Google - Mar 22, 2025
Oksana Anderson went above and beyond to make my car-buying experience incredible. She was knowledgeable, patient, and truly cared about helping me. She took the time to answer all my questions, made the process easy, and never pressured me at any point. Her dedication and professionalism made all the difference. If you’re looking for someone who genuinely wants the best for you, Oksana Anderson is the one to go to!✨
My experience was excellent.
Had a great experience when purchasing from Infinity of Norwood. Our sales representative, Michael Howard, answered all of our questions and didn’t try to push extend warranty, etc. as other dealerships do. He is very pleasant and easy to work with. Loved the English accent, but above all he is professional, knowledgeable and listened to our needs. Entire process was seamless. Would definitely purchase from Infinity of Norwood again.
I have had nothing but positive experiences while owning my INFINITI Qx60. From the purchase with my salesperson, Michael to maintenance & repairs with Gene. I highly recommend this dealership because of the outstanding customer service.
I highly recommend INFINITI of Norwood for both purchasing a car and repairing your car. The service center is extremely knowledgeable. Gene is awesome--- they are honest and explain what work is needed right away and what work can wait. The waiting area is clean and bright and easy to get work done while waiting. Everyone at the dealership is friendly and helpful. Highly recommend!
Truly exceptional experience from whole staff. Big shout out to Oksanna and Adam G for making it easy.
Anthony Tippett was kind, thorough and went above and beyond for our service needs. Highly recommend them!
Fast easy process. Have had issues with other “higher” end dealerships in MA being a CT resident, but everything went extremely smooth. Test drove a car on a Thursday drove it home the following Tuesday.
Over the past five years, I've had nothing but an excellent experience with the team at INFINITI of Norwood. I am always welcomed with warm smiles and happy faces! I recently leased a QX60 and the team did everything in their power to get the best monthly price for me. My sales representative, Michael Howard, was incredibly knowledgeable and took the time to answer all of my questions. He has always kept in touch over the years ensuring I am satisfied with my experience with my vehicle. Ross McWilliam, the General Sales Manager was able to get the price ... Read More Google - Jan 29, 2025
I recently purchased a car with about 80k miles on it, and I couldn't be happier with my experience. I was able to make a deal over the phone with Michelle, which was incredibly convenient and smooth. When I arrived at the dealership, both Jason and Jon worked together to assist me, making the entire process seamless. The car is running great, and I appreciate the service I received from the team. Highly recommend, but if you need to stand your ground!
We recently purchased a 2023 Nissan Pathfinder. It was very excellent, easy and smooth process of buying the car. Jon McGaw was very excellent and professional. Great to deal with. Fast and easy process. Thank you so much and nice to buy our second car through you again. This is the reason why we keep coming back. Finding someone you can trust is very hard and the experience made it very easy. Our first car we bought was a 2013 INFINITI G27x back in 2015 and until now no major issues and still running very good with 195,000 miles now.
The service at INFINITI of Norwood has always been exceptional. I have purchased or 16 cars there directly as a result of the quality of their service but this most recent experience was over the top perfect it seems like they just keep getting better.
The 5 stars are going to Jon McGaw our sales consultant who made the experience of purchasing a new car as pleasant as it could be
Fernando was a pleasure to work with and made a very unexpected repair as easy and convenient as possible for me. Especially with a last minute appointment during the holidays.
Very efficient test drive experience here. Jay and Michelle were very helpful to quickly test a vehicle and did not apply pressure to buy.
Best INFINITI dealership in Massachusetts hands-down!
Oksana and Adam are awesome! Thanks guys for all the help!!!
Thank you bosss I appreciate what you did for my q60- Manny till next time
My experience at INFINITI of Norwood was outstanding. Adam Goldstein and Michael Howard made the entire process smooth and stress-free. Adam went above and beyond to ensure I was happy from the start, and Michael was incredibly friendly, helping me set up my phone and showing me some keys feature before I left the lot. As a first-time buyer, I couldn’t have asked for a better experience. Thanks to the whole team for making it so easy!
