Customer Testimonials
My experience working with Michael Howard was fantastic. He was knowledgeable about the car, app and needed paperwork to expedite the process of buying my car. I highly recommend if you want to buy an Infinity, go to the Norwood facility and ask for Michael. Thank you!
Excellent experience. No pressure, great pricing and had the exact vehicle I was looking for. Jon and Michael were great. Would definitely buy from here again.
I’m always a happy camper when I visit INFINITI of Norwood, Service is impeccable. The staff are super friendly, hats off to Especially to Gene 😎
I recently leased a QX50 from INFINITI Norwood, and I can’t say enough about the outstanding service I received from Jay and Adam. From start to finish, they went above and beyond to make the entire process seamless and enjoyable. They made me feel like a valued customer and I highly recommend them if you’re looking for a top-notch car-buying experience! From Courtney & Mike!
I can't say enough good things about this dealership. The long-standing staff feels like a group of old friends from sales and service members, right through the technician that consistently works on my car. Eugene (Gene-Machine) Robbins owns the mold on customer service. Other dealerships need to trademark the formula that INFINITI Norwood has calibrated so well.
Ive been going to the Norwood dealership for my oil change and any problems i might have, they were the best .. even gene the tech manager would find a way to make my bill smaller ... Very accommodating too!
Adam (GM) and his team at INFINITI of Norwood are top-notch professionals, providing exceptional customer service and transparency in an industry that is too often lacking of such. My wife and I were in the market for a new SUV, and we found INFINITI of Norwood to have highly competitive pricing. What encouraged us to move forward, however, was the personal touch and effort made by Adam to reach out to us directly, understand our goals, and meet us where we needed to be. No drama, no headaches, no gamesmanship. It was the most authentic and frictionless car-buying experience we’...
Adam and his service team are the best! Easy seamless process great communication and on time. Can’t say enough good things.
Everyone at the dealership smiles and works hard to take care of my vehicle. It is always a pleasure visiting the dealership
My experience is always great when I go to Norwood INFINITI. I just love the way they actually treat me
**5 Stars** I had a unique situation where I was waiting on a buyback from a different dealership, which complicated my car purchase process. Despite the long wait and multiple back-and-forths, Oksana remained patient, supportive, and incredibly helpful throughout the entire journey. She went above and beyond to keep me informed and worked with me to ensure I got the perfect car once everything was sorted out. Her commitment to making sure I was happy, even with the delays, was outstanding. I highly recommend Oksana for anyone looking for a dedicated and understanding car salesperson!
I would highly recommend Michael to take somebody through the purchasing process.
I had a tremendous experience, here. Mike Howard helped me and he was professional, kind, and helpful. I never felt like Mike or anyone was trying to sell me anything. I honestly, 100% felt like I was just being helped. All my questions were answered and I never felt like I was being pushed into anything at all. The team was really just top notch. And I say all that despite that, as I was leaving the lot, we ended up finding an issue with the car I purchased.....an issue that, in some ways, was not fixable in the moment. ...
I recently purchased a SUV here and it was the best, strait forward dealer experience I have ever had. Adam, Michael and Mike all were great to deal with and complete professionals. Thank you again for the great sales and service experience.
Gene was very good his customer service was GREAT!!! He goes above and beyond for his customers.
Had a very pleasant experience working with manager Adam yesterday. He was very knowledgeable and helped me a lot when choosing my new vehicle. No pressure at all. Thanks Adam!!
This was the absolute best experience I’ve ever had at a dealership. Oksana was wonderful and really made sure I was happy. John was also great and really took his time to explain my options. I would strongly recommend this dealership.
I recently purchased a car here and Jon was extremely helpful! He walked me through the whole process and clearly explained all my options. He was very thorough and kind. I love my new car!
Oksana Anderson of INFINITI of Norwood was the best! There was no pressure to buy a car, she was very helpful and patient answering lots of questions. She even went out of her way so I could test drive the SUV a second time in the parking lot for smaller spaces I was concerned about driving a large SUV. She was excellent in following up and was very clear and concise with each step along the way. She was very professional and very friendly; I could not have asked for more. Oksana was exceptional. This was my second car purchase ...
I recently had the pleasure of working with Anthony at INFINITI, and I can't say enough good things about him. Throughout the entire process, he kept me updated constantly and managed to get my car back to me incredibly fast, despite the back-and-forth with the warranty company. Anthony is truly a good guy who deserves a pay raise or bonus for his exceptional service. Highly recommended!!
Excellent experience! Adam and Jason were extremely helpful and not pushy. Everything went smoothly and I love my new car. Highly recommend INFINITI of Norwood.
bought my audi a5 off of jon and was great to work with him
Bought a truck from Jon last weekend and it was a great experience. He was friendly, knowledgeable and made the process very smooth. Mike in Finance was helpful and friendly as well.
We recently purchased an Infinity XG50 and worked with Oksana at the dealership. We had a great experience, she worked with us to secure the car we wanted at a price we needed. It was professionally handled from start to finish and everyone at the dealership very helpful.
Recently bought a vehicle over phone and internet. Michele and Jon made the transaction smooth and seamless. They even took videos of the car inspection and sent them to me. Great car buying experience for me. Thanks you! “J” in Texas
INFINITI of Norwood is an exceptional dealership. Both Adam Goldstein and Michael Howard were very professional and helpful in my new QX50 vehicle. The purchase process was very efficient. Michael spent a lot of time setting up my app account as well as walking me through all the car electronics. I had a flat tire with less than 60 miles on the vehicle and service was again, exceptional. Without knowing if a replacement tire was in-stock, they took care of setting up an appointment on a busy Monday to take care of me. I later found out, although the tire was ...
A little late on the review but here we go. Mike Howard was huge help in my search for a new car, everyone at the dealership went above and beyond so i could drive off with a new car. Head down to them for any of your needs they are wonderful!
My experience at the dealership was excellent . Jon ,my salesman, was very knowledgable about the vehicle I was interested in , QX80, It was nice that my husband and I could test drive the vehicle on our own . Jon was helpful with the transaction and followed through ,even on his day off , to be sure that all the paperwork was complete so that the vehicle was ready for pick up on the day agreed upon . I would highly recommend INFINITY of Norwood . THANK YOU JON !
Outstanding customer service. This is the only place I’ll ever go for service on my vehicle.
My experience at this dealership has been amazing. Before I bought a car from them I used to go in and buy parts for my g37. The employees are always kind and helpful. So I knew once I did want to purchase a vehicle this would be my first stop. I have never bought a car from a dealership before and to be honest I was always nervous about the process. However, infinti Norwood makes this process stress free and easier than what I thought it would be. Big shoutout to Jon McGaw, definitely the easiest and smoothest sales experience ...
Wonderful, stress-free car-buying experience at INFINITI of Norwood. Michael Howard was wonderful to work with, searching for the car I was looking for and ultimately making the buying experience quick and painless. The entire team at this dealership is helpful and friendly. I highly recommend buying your next car here!
Oksana our saleswoman was absolutely fantastic. We had an amazing experience with her and Infinity of Norwood. The customer service was outstanding and the car was exactly what we were looking for. We were so impressed with the service we received from Oksana. She went above and beyond to help us. Her sales experience and outstanding customer service have not gone unnoticed. She took the time, she listened and established a great rapport. Oksana is very knowledgeable and comfortable with technology. We can not be happier. Thankyou Oksana and infinity of Norwood. Sandra
This is my third INFINITI and I always have my car serviced at INFINITI of Norwood. I’ve been satisfied with the waiting area where I can do work, relax and have a cup of coffee. I appreciated having Gene prioritize any suggested service or repair.
Adam and Jay were a pleasure to work with. They made the process incredibly easy and took my specific situation into account in order to provide the best deal and customer service possible. I walked away happy and fully satisfied with the INFINITI of Norwood team.
I had not purchased a new vehicle for quite some time so I was a bit anxious about going through the process. But my concerns were quickly put to rest with my initial communication with INFINITI of Norwood to my ultimate purchase. From my first interaction with Michele to my purchase discussion with Jason and my financials with John, there was only courtesy and professionalism. Jason was our sales consultant and exhibited a level of customer interaction and communication which could be a model for all sales people. Thank you INFINITI of Norwood for a great buying experience!
I had a great experience with this dealership! Every employee was kind and went above to make my car purchase a smooth process. I specifically am thankful to Adam, the general manager. I was looking for a specific car with specific criteria. The car I wanted was not in their inventory, but Adam surprised me by finding a vehicle that was even better than what I was looking for. He was able to get that car in for me to test drive and it was perfect. Adam was responsive, transparent, and listened to what I needed and wanted. I am ...
A GREAT EXPERIENCE,NO PRESSURE,GREAT CONVERSATIONS AND NOTHING BUT HONESTY.GREAT JOB GUYS.
Infinity of Norwood help me out they did a great job on my car I'm really happy for the help thank you
Jay our sales person was awesome.Very easy smooth transaction highly recommend.
I had a great experience this weeked at the norwood location, after weeks of searching Michael finally put me in the truck I wanted with a smooth and stress free transaction.
Michael Howard was amazing. He made the process so simple. I had totaled my car & wasn’t planning on being on the car market for a few years. He helped get me in the car I wanted. Our finance manager was amazing as well. Only sold me what I needed. I recommend them wholeheartedly
Jon Mcgaw is the best!! He worked it and got me the best deal around the entire Northeast on a 2024 QX60 LUXE!! See him!! He will do the same for you! Totally awesome!!!
Jon McGaw ⭐️
Adam and the team at Infinity of Norwood are the best! I have purchased 2 cars from them in the last 4 years and I went back for the 2nd a reason. They are true professionals.
Adam and Aiden made the process of test driving and ultimately the delivery of our new car super convenient. Aiden drove the prospective car to my work for me to test drive. My husband and I went a few days later to the dealership to fill out the paperwork and was hoping if we got there early enough, we could take home that day. The registration and inspection sticker process took a little longer than we had hoped…but the best part was Aiden delivered the car to our home the next day! Adam was extremely knowledgeable and was very ...
Anthony did a great job getting my car serviced and had it done in a timely fashion
If you’re looking for a fair, reasonable dealership that puts the customer first, look no more…give INFINITI of Norwood a chance. When you get there, Adam (GM), Mike (Sales) and Michelle (Internet Sales) will make sure your taken well care of!! Shout out to Mike for staying late so I could pick up my new QX80…saving me the long trip back up to Norwood!! Customer First mentality goes a long way in my opinion…will definitely make Norwood my first choice going forward!! Thanks to the Norwood Team!
Adam Goldstein is without a doubt the best GM my girlfriend and I have ever came across. He is extremely personable, friendly, charismatic, and responsive. Our interaction with Adam didn't end after purchasing a vehicle. He continues to be a point of contact and points us in the right direction for all of our concerns. We live in RI and drive almost an hour to service the vehicle because of the exceptional service this dealership has to offer. Thank you, Adam Goldstein, for always looking out. Would highly recommend purchasing a vehicle here. - Chris Fonseca
Absolutely great experience working with this team on a new buy! Jason, Jon and Adam were absolutely great to work with and highly recommended.
Michael was very helpful in helping me finding my new car, and he was very professional.
Mr. Anthony Tripplet is awesome Service Assist Mgr. Alway getting job done with Customer and myself too. Keep reaching the star!
Nigel used to be my go to guy and no one can compare but Anthony is definitely right behind him. Anthony is very friendly and very professional. He knows his stuff. He always has a smile on his face which makes my visit to the dealership easier!!
Excellent experience like always thanks to the A+ service team!!
Anthony Chirico the service manager and Paul Loc my service advisor did an amazing job and exceeded my expectations. He kept me informed and continued to update me through out the time I was there waiting for my car to be serviced. I drive all the way from Lynn, Ma to Norwood because the service dept here is the best and worth the hour long drive. I’m so thankful that Anthony went out of his way to help me and is a perfect example of how business should be done within a dealership’s service department. I will continue ...
I never write reviews, but I had to share my experience with INFINITI of Norwood. From the sales process to service, every step of the way I’ve had a very positive experience. I had an issue that I was nervous would not be resolved and everyone bent over backwards to make it right. . Adam Goldstein, the GM, is more hands on than I’ve ever experienced. I would highly recommend INFINITI of Norwood.
I just bought out my lease with INFINITI and Michael Howard was very helpful. He made the process go very smooth for me. I will for sure buy a car with his help again in the future.
I'm a 6th time INFINITI purchase and would recommend INFINITI of Norwood for anyone out their looking for a new vehicle. The staff is great and a pleasure to work with.
We just purchased our third vehicle from INFINITI of Norwood and have received amazing service through the years. From sales to finance to service and overall management, they are top notch in everything they do snd treat their customers with respect and appreciation. Highly recommend this dealership!!
Decided since our kids are grown it was time to get rid of our family car and get a luxury car for ourselves. After looking around we came to Infinity of Norwood and talked to Michael Howard. He was so informative and patient with us as we asked a million questions. I would highly recommend this dealership as they made our experience both pleasant and enjoyable. Thanks to everyone there we are happy owners of our first luxury car.
Adam and the team are a pleasure to deal with. We have now purchased two vehicles from them and will continue to go back. It really is a great experience from start to finish. They are never pushy; you feel like you are buying a car from a friend. We live an hour and a half away, however we prefer to make the trip and do business with them over our local INFINITI dealer.
Unsurpassed experience. Michael Howard is the man to see. This is my third INFINITI and I love it.
Was looking to upgrade my old car and did just that. Super quick and easy process with the help of the friendly sales team. Ask for Adam!!
The sales process at INFINITI Norwood was seamless. Jon was my sales person. He is knowledgeable and very accommodating. Not a pushy sales experience at all. I love my new vehicle and would definitely recommend this location.
I couldn't have hoped for a more positive car purchase experience. In addition to a great deal - purchase and trade, the reps' product and process knowledge were top notch. Everything was thoroughly yet succinctly presented and the follow up has been awesome. All this, and a nice car, too!
Excellent customer service and Mike H. Is amazing. They took great care of me. Highly recommend!
Michael Howard and the team at INFINITI of Norwood are awesome to work with...they explore all options to meet customer needs and are never pushy when trying to get a deal done. I highly recommend them.
It was a great experience purchasing my INFINITI QX60. Thank you to Jon McGaw for helping me with the entire process and making it a smooth transaction.
A few years back leased a Q50, was a great deal and was impressed by the professionalism of the staff.
Great team go see Gene Robbins the best in service very passionate and understanding regarding the care of your vehicle
Always a wonderful experience at INFINITI of Norwood. I’ve been doing business with Michael Howard (sales) and Adam Goldstein (GM) for years. Always a pleasure working with Adam and his team. 👍👍👍👍
Absolutely the best car buying experience we have ever had, Michael Howard is top notch with an honest, knowledgeable and professional approach that makes it all so easy to decide on INIFINTY. He is the reason we own a QX60 because of his experience. Very satisfied customer and a shout out to Jon Mcgaw.
I had a good experience with Adam. My friend and I called before to see a Nissan Rogue and the time we said we would be there the car was there waiting for us. Adam was very friendly and made us feel in a good hands to talk about the deal. Michael of the financial services was very friendly as well. The shop is beautiful, clean…looks very organized. There wasn’t a half word, they said what it’s. Once more thank you and wish u guys all the best!
Jon McGaw is super the best! He will assist you every step of the way! I could not have done it without him. Thank you for everything! Will be back soon for another lease!
Best car leasing experience. Thank you Adam Gianan!!
2nd time buying my car from Norwood Infiniti- always the most professional and knowledgeable salesmen- Mike Howard helped me with all of the technology and found the perfect car for me - HIGHLY RECOMMEND !
Best experience I ever had buying a car. Adam sales manager and Aiden in sales made buying a car so easy with no pressure. Everyone there was so nice and accommodating!!!
I was very satisfied with the service provided. If I were to be “nit picky”, I would have liked the interior windows cleaned and the trunk vacuumed.
Great place to take my car to be serviced. I would recommend it to people I know.
INIFINITI of Norwood is excellent. Mike Howard our Sales Consultant provided outstanding personalized customer service throughout the entire vehicle purchasing process. Mike answered all of our questions and explained all of the benefits of our CPO automobile. Thank you as well to Ross, John, and everyone else who helped us along the way.
Adam was a pleasure to work with! Made the whole experience flawless!
My buying experience with Infinity of Norwood was nothing short of excellent. Adam and Adam were very courteous, kind and super helpful. There was no pressure tactics and they made my wife and I feel very comfortable. The entire process was smooth, fast and efficient from the initial purchase and sales agreement to dotting the i’s and crossing on the financing. I would recommend Infinity of Norwood to anyone who is looking for a great buying experience.
Customer service was great! Staff is was very professional and quick to respond either by text or email.
We have just leased our car and Adam was very helpful with everything even on his day off!
I had an amazing experience with my vehicle purchase at INFINITI of Norwood. Jason was extremely helpful. He went above and beyond to assist me with my purchase.
What a great and smooth experience I've had from the time I made the request to learn more about the car I liked, to the time I purchased it, which was very quick. All the thanks goes to Mr. Adam (Sales) and Mike in finance whom walked me through everything I am supposed to know and made my largest investment so far (buying a car) so easy to go through. Can't tank them enough and their management team who made the entire environment so comfortable. I will definitely recommend others your way. Best regards.
I just bought my 1st infinity. I did a lot of research on the web and knew what I was looking for. Adam Gianan was my sales rep and he was fantastic. I went in wanting to try a particular model and after my test drive he listened to what I liked and didn’t like. He suggested another model and that’s the one I bought Thank you Adam!
I had a very positive experience here! Adam Gianan was so helpful in selling me the car I had been seeking at a great price, getting it set for the road, and keeping me well-updated every step of the way!
I cannot say enough about my experience with Infinity of Norwood. My sales consultant Adam had everything prepared a head of time based on our telephone call. He was a pleasure to work with and made the process stress free. The Manager and Finance Manager were equally great. This is my third Infinity and you cannot go wrong with Infinity of Norwood.
Great sales experience with Mike Howard and rest of team at Infinity of Norwood. Thumbs Up…