Customer Testimonials

Great service! Great Team! Incredible positive energy and care. Every time. Anthony and the rest of the team shine.

I cannot say enough good things about Matt at INFINITI of Norwood! From beginning to end, he made my experience of purchasing my dream car truly unforgettable. Matt was extremely patient, kind, professional, and genuinely cared about making sure I was happy. What stood out to me the most was how he went above and beyond to make everything perfect. He made promises and, most importantly, he kept every single one of them! He made sure everything was taken care of and ready for my pickup, just as he said it would be. He even followed up with me every ... Read More

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Google - Nov 8, 2026

I cannot say enough good things about Matt at INFINITI of Norwood! From beginning to end, he made my experience of purchasing my dream car truly unforgettable. Matt was extremely patient, kind, professional, and genuinely cared about making sure I was happy. What stood out to me the most was how he went above and beyond to make everything perfect. He made promises and, most importantly, he kept every single one of them! He made sure everything was taken care of and ready for my pickup, just as he said it would be. He even followed up with me every single day for an entire week, keeping me updated and making sure I felt comfortable and confident throughout the process. Buying my dream car was a big moment for me, and Matt made it even more special. It’s rare to come across someone who truly cares about their customers and takes pride in delivering exceptional service. He didn’t just sell me a car; he made sure I had an amazing experience. Matt, thank you from the bottom of my heart for helping make my dream a reality! Your kindness, honesty, dedication, and commitment to your word did not go unnoticed. INFINITI of Norwood is lucky to have you! If you’re looking to purchase a vehicle, I highly recommend asking for Matt. You will not be disappointed! ❤️

I worked with Matt from INFINITI of Norwood on buying my new truck and can confidently say it was an amazing experience. Matt was a huge help from start to finish and was especially helpful with taking the time to explain the entire process of buying a vehicle to me considering this is the first vehicle I’ve ever purchased by myself. We talked, filled out paperwork and I was sitting in the driver seat of my new truck just 2 days later. I would recommend anyone to this dealership if your looking for amazing customer service and a amazing inventory ... Read More

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Google - Nov 4, 2026

I worked with Matt from INFINITI of Norwood on buying my new truck and can confidently say it was an amazing experience. Matt was a huge help from start to finish and was especially helpful with taking the time to explain the entire process of buying a vehicle to me considering this is the first vehicle I’ve ever purchased by myself. We talked, filled out paperwork and I was sitting in the driver seat of my new truck just 2 days later. I would recommend anyone to this dealership if your looking for amazing customer service and a amazing inventory of vehicles.

Matt was amazing! He was extremely professional and followed up with everything he promised. He even came in on his day off to hand over the keys to my new vehicle! The dealership was well run and the staff were all friendly. I live 5 hours away from the dealership and found the SUV online. Well worth the trip.

I was running late for my appointment, and when I got there Matt was already working with another customer. Even so, he made sure I got out on a test drive and had my trade appraised so I didn't lose any time. That set the tone for the entire experience. Matt was great to work with from start to finish. He was attentive, responsive, easy to communicate with, and always willing to answer questions. More importantly, it felt like he genuinely cared about making sure I had a good experience and helping me make the right decision, not just ... Read More

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Google - Oct 21, 2026

I was running late for my appointment, and when I got there Matt was already working with another customer. Even so, he made sure I got out on a test drive and had my trade appraised so I didn't lose any time. That set the tone for the entire experience. Matt was great to work with from start to finish. He was attentive, responsive, easy to communicate with, and always willing to answer questions. More importantly, it felt like he genuinely cared about making sure I had a good experience and helping me make the right decision, not just sell me a vehicle. I'd also like to recognize Julio, the General Manager, and Mike the Finance Manager. Both were professional, transparent, and easy to work with throughout the process. We love our new QX65, and the entire team made the purchase process smooth and straightforward from beginning to end. If you're in Rhode Island and considering an INFINITI, don't let the drive stop you. INFINITI of Norwood is absolutely worth the trip. I'd gladly work with Matt and the team again.

Truly painless purchase of our new QX80 at INFINITI of Norwood. Everyone was friendly and helpful and not at all overly pushy. Matt Costas our salesman was excellent and even our follow up requests and questions received immediate attention. Would not hesitate to return in the future and we love the vehicle. Thank you to Matt and the Norwood team.

I came in for a maintenance oil service today and the service advisor Anfernee Bradley was phenomenal. Anfernee customer service skills was outstanding, very friendly and super nice. He went above and beyond to make sure that everything went smoothly.

I had a great experience working with Matheus Campos at INFINITI of Norwood. From the moment I arrived, Matheus was extremely helpful, knowledgeable, and patient. He was very generous with his time and made sure to answer all of my questions without ever making me feel rushed or pressured. His professionalism and willingness to go the extra mile made the entire process easy and enjoyable. I felt confident in my decision and ended up purchasing a 2027 INFINITI QX60 the same day, September 8, 2026. I really appreciate the way Matheus handled everything from start to finish. If you’re looking for someone ... Read More

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Google - Sep 14, 2026

I had a great experience working with Matheus Campos at INFINITI of Norwood. From the moment I arrived, Matheus was extremely helpful, knowledgeable, and patient. He was very generous with his time and made sure to answer all of my questions without ever making me feel rushed or pressured. His professionalism and willingness to go the extra mile made the entire process easy and enjoyable. I felt confident in my decision and ended up purchasing a 2027 INFINITI QX60 the same day, September 8, 2026. I really appreciate the way Matheus handled everything from start to finish. If you’re looking for someone who is attentive, honest, and truly committed to helping you find the right vehicle, I highly recommend asking for Matheus Campos at INFINITI of Norwood. Great experience!

Very nice place. The waiting area is great. The professionals are also very good

For ten years, they have all- sales service etc, have been great to work with. So much so I bought another car with them!

I went to INFINITI Norwood this week just to "look around", and then left shortly thereafter as the proud owner of a new QX60! It was a very positive experience and I was very pleased with the wonderful professionalism of GM Julio Ortiz, the patient and energetic sales rep Kevin Powers, and the very helpful financial wizard, Jon McGaw. I highly recommend checking out the INFINITI Norwood dealership to anyone looking for a great product at a fair price from very engaging professionals!

Usually they always says something by image. But they didn't at this time. They just did what I asked to do. After service driving on the way home I heard the noise. Before the last service I wasn't satisfied. Because I drive properly to the dealership for service when they returned the car had a problem do I've to spend money to fix it. I made a complaint I don't know if it's the reason they don't even check the car. Something apen I hear a noise it wasn't badly but I've ... Read More

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Google - Jul 26, 2026

Usually they always says something by image. But they didn't at this time. They just did what I asked to do. After service driving on the way home I heard the noise. Before the last service I wasn't satisfied. Because I drive properly to the dealership for service when they returned the car had a problem do I've to spend money to fix it. I made a complaint I don't know if it's the reason they don't even check the car. Something apen I hear a noise it wasn't badly but I've to returned at the dealership for diagnostic to know exactly. I love INFINITI it's why I keep my car in good condition. Thank you. But I really appreciate the service.

My experience is always great! I love this dealership, would recommend to anyone.

After our longtime dealership in Hanover closed its doors, we were hoping to find a new dealership we could trust. I'm happy to say that INFINITI of Norwood exceeded every expectation and delivered a car-buying experience that was professional, transparent, and genuinely enjoyable from start to finish. Our salesperson, Andrew, was beyond professional. He took the time to thoroughly explain all the features and benefits of our new vehicle and often answered questions before we even had to ask them. What really stood out was how much he respected our time and focused on making the process as smooth ... Read More

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Google - Jul 9, 2026

After our longtime dealership in Hanover closed its doors, we were hoping to find a new dealership we could trust. I'm happy to say that INFINITI of Norwood exceeded every expectation and delivered a car-buying experience that was professional, transparent, and genuinely enjoyable from start to finish. Our salesperson, Andrew, was beyond professional. He took the time to thoroughly explain all the features and benefits of our new vehicle and often answered questions before we even had to ask them. What really stood out was how much he respected our time and focused on making the process as smooth and efficient as possible. Andrew also went above and beyond by explaining the benefits of purchasing through INFINITI of Norwood, including service options, oil changes, registration assistance, and the no cost inspection sticker. As a new customer to the dealership, that information was incredibly valuable and gave me confidence that the relationship wouldn't end after the sale. Just as importantly, Andrew was genuinely personable. He took the time to get to know us and didn't make every conversation about selling a car. There was never any pressure to make a decision or move faster than we were comfortable with. Instead, he acted as a friend, offering guidance and helping us navigate our options while allowing us to make the decision that was right for us. That approach made all the difference. When it came time to finalize the deal, Adam made sure the numbers worked and made sense. I especially appreciated how he eliminated the typical back-and-forth negotiation process and worked closely with Andrew to streamline everything. Adam also kept the atmosphere loose and friendly throughout the process, even getting us to laugh with a few perfectly timed jokes. Those interactions went a long way in making us feel like more than just another sales quota. It was clear that he genuinely cared about our experience and wanted to make sure we left 100% satisfied with both the deal and the overall experience. The excellent service continued with Jon in finance. Buying a car is an exciting time, and it's easy to get caught up in the moment. Jon recognized that and made sure we slowed down enough to fully understand the warranty options, coverages, and extended service plans available to us. He took the time to answer our questions thoroughly and explain everything clearly, allowing us to make informed decisions without ever feeling rushed or pressured. His patience and attention to detail gave us confidence that we were making the right choices for our needs. To top it all off, the car looked fantastic when we picked it up. The attention to detail and presentation showed the pride they take in delivering vehicles to their customers. All in all, this was a wonderful experience. It was such a relief to find a new dealership to call home after the closing of our dealership in Hanover. I sincerely appreciate the level of professionalism shown by everyone at INFINITI of Norwood. It's refreshing to see that true customer service still exists in this industry. Thank you, Andrew, Adam, and Jon, for making this such a positive experience. We look forward to being INFINITI of Norwood customers for years to come!

After our longtime dealership in Hanover closed its doors, we were hoping to find a new dealership we could trust. I'm happy to say that INFINITI of Norwood exceeded every expectation and delivered a car-buying experience that was professional, transparent, and genuinely enjoyable from start to finish. Our salesperson, Andrew, was beyond professional. He took the time to thoroughly explain all the features and benefits of our new vehicle and often answered questions before we even had to ask them. What really stood out was how much he respected our time and focused on making the process as smooth ... Read More

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DealerRater - Jul 9, 2026

After our longtime dealership in Hanover closed its doors, we were hoping to find a new dealership we could trust. I'm happy to say that INFINITI of Norwood exceeded every expectation and delivered a car-buying experience that was professional, transparent, and genuinely enjoyable from start to finish. Our salesperson, Andrew, was beyond professional. He took the time to thoroughly explain all the features and benefits of our new vehicle and often answered questions before we even had to ask them. What really stood out was how much he respected our time and focused on making the process as smooth and efficient as possible. Andrew also went above and beyond by explaining the benefits of purchasing through INFINITI of Norwood, including service options, oil changes, registration assistance, and inspection sticker requirements. As a new customer to the dealership, that information was incredibly valuable and gave me confidence that the relationship wouldn't end after the sale. Just as importantly, Andrew was genuinely personable. He took the time to get to know us and didn't make every conversation about selling a car. There was never any pressure to make a decision or move faster than we were comfortable with. Instead, he acted as a trusted advisor, offering guidance and helping us navigate our options while allowing us to make the decision that was right for us. That approach made all the difference. When it came time to finalize the deal, Adam made sure the numbers worked and made sense. I especially appreciated how he eliminated the typical back-and-forth negotiation process and worked closely with Andrew to streamline everything. Adam also kept the atmosphere loose and friendly throughout the process, even getting us to laugh with a few perfectly timed jokes. Those interactions went a long way in making us feel like more than just another sales quota. It was clear that he genuinely cared about our experience and wanted to make sure we left 100% satisfied with both the deal and the overall experience. The excellent service continued with Jon in finance. Buying a car is an exciting time, and it's easy to get caught up in the moment. Jon recognized that and made sure we slowed down enough to fully understand the warranty options, coverages, and extended service plans available to us. He took the time to answer our questions thoroughly and explain everything clearly, allowing us to make informed decisions without ever feeling rushed or pressured. His patience and attention to detail gave us confidence that we were making the right choices for our needs. To top it all off, the car looked fantastic when we picked it up. The attention to detail and presentation showed the pride they take in delivering vehicles to their customers. All in all, this was a wonderful experience. It was such a relief to find a new dealership to call home after the closing of our dealership in Hanover. I sincerely appreciate the level of professionalism shown by everyone at INFINITI of Norwood. It's refreshing to see that true customer service still exists in this industry. Thank you, Andrew, Adam, and Jon, for making this such a positive experience. We look forward to being INFINITI of Norwood customers for years to come!

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I had an extremely disappointing experience with the service department. I recently called because the maintenance reminder on my INFINITI was never reset after my last oil change. My vehicle only has about 15,000 miles, and I know the issue is that the maintenance system wasn't reset—not that the vehicle suddenly needs another oil change. I simply called to ask if someone could reset the system and top off my windshield washer fluid. Instead of listening to my explanation, Amanda immediately insisted that my oil was dirty and that I needed another oil change. She repeatedly talked over me, ... Read More

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Google - Jul 3, 2026

I had an extremely disappointing experience with the service department. I recently called because the maintenance reminder on my INFINITI was never reset after my last oil change. My vehicle only has about 15,000 miles, and I know the issue is that the maintenance system wasn't reset—not that the vehicle suddenly needs another oil change. I simply called to ask if someone could reset the system and top off my windshield washer fluid. Instead of listening to my explanation, Amanda immediately insisted that my oil was dirty and that I needed another oil change. She repeatedly talked over me, was rude, dismissive, and condescending throughout the conversation. When I asked to speak with a manager, she hung up on me. Making a mistake during service is one thing. Treating a customer with disrespect and refusing to let them speak with management is another. Customer service should include listening to the customer before making assumptions. My lease is almost up, and based on this experience, I will not be leasing another vehicle from this dealership. It's unfortunate because this situation could have been resolved with a simple apology and a two-minute reset of the maintenance system. Instead, I was left feeling disrespected and undervalued as a customer.

Typical dishonest car dealer. Brought my qx60 in as the transmission is acting up. They don’t want to do cut rate warranty work, so they lie and say the brakes are bad, not the trans. I get it, dealers are getting squeezed trying to make money while doing work for half the money, but sticking me with a $9k repair isn’t the solution. Adam the GM stated the dealer can’t diagnose the transmission without a code or engine light. There is zero truth to this; both Nissan North America (the parent company) and the local Nissan dealer ... Read More

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Google - Jun 30, 2026

Typical dishonest car dealer. Brought my qx60 in as the transmission is acting up. They don’t want to do cut rate warranty work, so they lie and say the brakes are bad, not the trans. I get it, dealers are getting squeezed trying to make money while doing work for half the money, but sticking me with a $9k repair isn’t the solution. Adam the GM stated the dealer can’t diagnose the transmission without a code or engine light. There is zero truth to this; both Nissan North America (the parent company) and the local Nissan dealer confirmed Adam is being dishonest.

I worked with Adam at Infinity of Norwood and had a great experience purchasing a pre-owned Honda Accord. The car was very clean and the price was very competitive. Adam truly went above and beyond to make our experience a good one as did the finance manager. Both were easy to work with without any pressure. I highly recommend Infinity of Norwood.

Super friendly staff and great customer service.

Adam Gianan is the GOAT. He was a great help finding a perfect car for me. He went above and beyond and made the process so seamless. He’s very personable and definitely makes you a priority. Would recommend and will be coming back.

My wife recently visited this dealership to inquire about the price of a vehicle. Unfortunately, she was treated with complete disrespect by a salesperson named Michael Howard. Instead of answering her questions or taking the time to assist her, he simply walked away without providing any information or even acknowledging her inquiry. No customer should be made to feel ignored or dismissed, especially when they are genuinely interested in making a purchase. Basic courtesy and professionalism go a long way, and sadly neither was demonstrated during this interaction. We expected better customer service and respect. Based on this experience, I ... Read More

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Google - Jun 13, 2026

My wife recently visited this dealership to inquire about the price of a vehicle. Unfortunately, she was treated with complete disrespect by a salesperson named Michael Howard. Instead of answering her questions or taking the time to assist her, he simply walked away without providing any information or even acknowledging her inquiry. No customer should be made to feel ignored or dismissed, especially when they are genuinely interested in making a purchase. Basic courtesy and professionalism go a long way, and sadly neither was demonstrated during this interaction. We expected better customer service and respect. Based on this experience, I would not recommend this dealership to anyone looking for a welcoming and professional car-buying experience.

Adam Goldstein was wonderful! He was referred to us by a friend. Mike Sweeney did the financing. Between the two of them everything floated effortlessly. They even told me about a software upgrade that I could do on the car and arranged it to make it really easy for us to get it done. Can’t thank them enough for their professionalism and care of the purchase of our QX 60! Would highly recommend Adam and his team! They also had a beautiful selection of New # and preowned cars in all the most popular colors. 10 out of 10!

had an amazing experience with INFINITI of Norwood. They truly care about their customers and go above and beyond to help. I was dealing with a turbo issue on my car, and not only did they fix it quickly and professionally, but they also worked with me financially to make the process a lot less stressful. The staff was understanding, honest, and kept me updated the whole time. It’s hard to find a dealership that treats you like family, but INFINITI of Norwood definitely does. Highly recommend them to anyone looking for great service and people who genuinely care!

I had a great experience with INFINITI of Norwood servicing my 2025 INFINITI QX80. The team did a thorough and professional job from start to finish, and the communication throughout the process was clear and consistent. My vehicle was handled with care, and everything was completed in a timely manner. They explained the work that was done and made sure the QX80 was returned in excellent condition. Overall, the service felt efficient, straightforward, and dependable. I’d definitely bring my vehicle back for future maintenance and service needs.

I bought a car from Andrew 2 days ago and he was extremely knowledgeable and personable. We were able to negotiate an agreement and two days later I was able to pick up my registration and get an inspection sticker. Thereafter he spent additional time with me explaining how the technology in the vehicle worked, which helped tremendously. I would highly recommend asking for Andrew if you’re interested in purchasing a vehicle from this dealer. Adam and Mike were also very professional and helpful.

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I recently got into an amazing INFINITI with Michael Howard, and nothing but great things happened! He and his team took great care of me and made sure I got exactly what I wanted for the best deal. I HIGHLY recommend this location for anyone looking for a new or used vehicle, especially if you’re new to the process. The team will take care of you and make sure you’re fully accommodated and communicated with every step of the way.

I love my car but hate the fact that every time I go in for service it costs 1000-2000 dollars.

I purchased my first INFINITI from INFINITI of Norwood and had a great experience from the moment I walked in. I worked with Mike who was our salesman - he was very professional, helpful, and made the entire process smooth. There was a minor issue with the vehicle I purchased as it was used, but Adam the GM, took full accountability and made sure it was repaired! I really appreciate the excellent customer service and how understanding they were the entire time. I will definitely be returning when the time comes to upgrade!

My vehicle was serviced for an extended warranty on turbos. Work was prompt and car runs excellent. Highly recommend

I did not buy a INFINITI at INFINITI of Norwood but what I purchased was a great experience . My sales person, Jon Ian McGaw was absolutely the best to deal with. Please reach out to him if you are thinking about a purchase of any kind of vehicle they have there.

I bought a beautiful Q60 several months ago with the assistance of John McGaw and I am very satisfied. I also have had repair work done there the past 10 years and no issues whatsoever.

Had a great experience with Infinity in Norwood. Andrew was amazing to work with!

I had a great experience working with Andrew and the rest of the sales team. The car was exactly as advertised and has been great to own. Looking forward to meeting the service team when the time comes.

I've bought vehicles from various places over the past 30 years, and INFINITI of Norwood was the best experience yet. They were welcoming and friendly. Adam Goldstein, GM, was transparent, helpful and responsive. Infinity of Norwood will change the way you think about car dealerships. Highly recommend.

Jon McGraw was my sales associate for the purchase of a used vehicle at INFINITI of Norwood. The vehicle Jon sold me was not an INFINITI but Jon made sure that he knew all about the vehicle he was selling me. He shared points with me about the vehicle that I did not know. Jon made the entire purchasing process simple and easy as well as Adam the Sales Manager and Michael Sweeney the Finance Manager.

I had an absolutely fantastic experience at INFINITI! From the moment I walked in, the team was welcoming, knowledgeable, and genuinely committed to making the process easy and stress-free. Buying a car can sometimes feel overwhelming, but they made the entire experience incredibly seamless from start to finish. Every step was clearly explained, there was zero pressure, and they took the time to answer all of my questions with patience and professionalism. The financing process was smooth, transparent, and efficient, and I truly felt like they had my best interests in mind. The level of customer service was exceptional — attentive, ... Read More

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Google - Feb 19, 2026

I had an absolutely fantastic experience at INFINITI! From the moment I walked in, the team was welcoming, knowledgeable, and genuinely committed to making the process easy and stress-free. Buying a car can sometimes feel overwhelming, but they made the entire experience incredibly seamless from start to finish. Every step was clearly explained, there was zero pressure, and they took the time to answer all of my questions with patience and professionalism. The financing process was smooth, transparent, and efficient, and I truly felt like they had my best interests in mind. The level of customer service was exceptional — attentive, responsive, and thoughtful throughout. I drove away feeling confident, excited, and so happy with my decision. If you’re looking for a dealership that values integrity, professionalism, and a genuinely great customer experience, I highly recommend INFINITI. Five stars all the way! ⭐⭐⭐⭐⭐

One of the easiest car buying experiences we’ve had. Adam, the manager and Mike in finance were easygoing and friendly. They were both knowledgeable and efficient. It was a pleasure buying a car through them.

Such a great experience from start to finish! Michael was friendly, knowledgeable, and very easy to speak with. The entire process was smooth and stress-free compared to other dealerships I’ve worked with. I’m so happy with my car so far!

A very professional and fantastic experience with the INFINITI Norwood! Michele was great at using the app to prepare our visit and get me all the information needed to make it productive. Adam was thoughtful and very transparent and helpful when we were at the dealership

Emailed Mr. Goldstein requesting dealership correction to Auto Check. Infinity of Norwood...used my VIN number to repair someone else's 2019 qx50, same result by them at CarFax. No apologies, emailed me "you handle it". Reported to BBB, complaint filed for second time to Infinity consumer affairs. Request compensation check for devaluation of my 2019 qx50, reading 48k miles on my odometer, not 99k miles on the car odometer they serviced using my VIN number which is, has and continues to be reported by Mr. Goldstein s dealership Infinity of Norwood. I reside in South Carolina, never been to ... Read More

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DealerRater - Jan 22, 2026

Emailed Mr. Goldstein requesting dealership correction to Auto Check. Infinity of Norwood...used my VIN number to repair someone else's 2019 qx50, same result by them at CarFax. No apologies, emailed me "you handle it". Reported to BBB, complaint filed for second time to Infinity consumer affairs. Request compensation check for devaluation of my 2019 qx50, reading 48k miles on my odometer, not 99k miles on the car odometer they serviced using my VIN number which is, has and continues to be reported by Mr. Goldstein s dealership Infinity of Norwood. I reside in South Carolina, never been to Massachusetts! This man and this dealership are dishonest and cannot and will not correct the problem they created..... don't buy anything from Infinity of Norwood.. .disgrace to Infinity Corporate and Norwood community.

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Just bought my 5th car from them. I worked with Andrew who was a pleasure to work with from start to finish. Can't say enough about how the entire team treats you. 5 🌟

I couldn’t be happier with my recent purchase of a QX70 from INFINITI of Norwood! The entire experience was outstanding, and a big part of that was thanks to my sales consultant, Michael H. He was incredibly professional, knowledgeable, and attentive, making the process smooth, enjoyable, and stress-free from start to finish. I truly appreciate his dedication, clear communication, and excellent customer service. I am absolutely thrilled with my QX70 and very grateful for such a great buying experience. I highly recommend Michael H. and the INFINITI of Norwood team!

I bought a used 2021 Mustang Convertible from Adam for wife’s Christmas present. Car was just as advertised and probably my 35th car purchase at 77. Very fair negotiation car was spotless and deal was seamless. Thanks Adam!

Our sales representative Andrew was a joy to work with and made the process really easy and enjoyable!

I recently purchased a QX80 at INFINITI of Norwood. I was able to find the perfect vehicle and the entire process was wonderful. We were especially impressed with Andrew who handled our sale. He was friendly, knowledgeable and did a great job communicating through the completion of the sale/pick up. He even offered to help me out on his day off! We will definitely be back and recommend INFINITI of Norwood to family and friends.

He is the worse general manager he does not care about customers and or helping them and depending on the customers nationality I feel he treats certain Customers differently and acts like he does not know anything

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Anthony Tippet Jr.... service manager.....used my VIN number to repair another person's car under recall....stated he/Infinity/The dealership in Norwood can't correct their mistake....no apology, no contact, I reside in South Carolina and have never traveled to Massachusetts....buyer beware of this dealership.

Outstanding Customer Service – Above and Beyond! I recently purchased a driver-side sun visor from the INFINITI of Norwood parts department and tried to install it myself in the parking lot. Unfortunately, I didn’t have the right tools, and the electrical cable slipped up into the headliner—completely out of reach. Feeling stuck, I went into the service department to ask for help. Even though the team was in the middle of a meeting (Anthony Tippett Jr., Fernando Diaz and Dominique), they immediately stopped to listen to my situation and jumped into action. Anthony took the initiative and instructed Dominique (... Read More

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DealerRater - Nov 4, 2025

Outstanding Customer Service – Above and Beyond! I recently purchased a driver-side sun visor from the INFINITI of Norwood parts department and tried to install it myself in the parking lot. Unfortunately, I didn’t have the right tools, and the electrical cable slipped up into the headliner—completely out of reach. Feeling stuck, I went into the service department to ask for help. Even though the team was in the middle of a meeting (Anthony Tippett Jr., Fernando Diaz and Dominique), they immediately stopped to listen to my situation and jumped into action. Anthony took the initiative and instructed Dominique (I hope I have his name right) to take my car into the service bay and had a technician finish the installation for me. The whole process took less than ten minutes, and when I offered to pay for the labor, Dominique politely refused. It’s rare these days to find such genuine, helpful service, especially for something small. Their professionalism and kindness made a huge impression on me. I’ll definitely be coming back here for future service and highly recommend INFINITI of Norwood to anyone who values great customer care. Thomas A satisfied G37xS owner

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Do not buy from here! I told my husband not to buy the car. I got the worst vibes from the salesman. He was so pushy. Something seemed off. He wound up buying the car. Drove it off the lot that day, which I thought was weird. Turns out they wanted it off the lot immediately on a Saturday before the car fax would come back. This car was in a huge accident, they fixed and sold it on a Saturday without telling him. Now it’s impossible to get out of this car. DO NOT BUY FROM HERE.

I had a terrible experience at an INFINITI dealership. I was backing up and hit an obstacle that I didn't see, and a silver colored molding fell off just below my right rear passenger door. I searched everywhere in the local auto parts store and online, but I couldn't find the clip for the silver molding. So I went to the Northwood dealership to get the clip, but the INFINITI customer parts guy told me that if I wanted the little plastic clip, I had to buy the molding for $500. I had already bought the part online, and ... Read More

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Google - Jun 25, 2025

I had a terrible experience at an INFINITI dealership. I was backing up and hit an obstacle that I didn't see, and a silver colored molding fell off just below my right rear passenger door. I searched everywhere in the local auto parts store and online, but I couldn't find the clip for the silver molding. So I went to the Northwood dealership to get the clip, but the INFINITI customer parts guy told me that if I wanted the little plastic clip, I had to buy the molding for $500. I had already bought the part online, and Just I wanted was the clip only. I told him that he had to provide the part as a service. But He was stubborn and said things that were completely unhelpful . Then he said “it wasn't his fault that I had the accident, and if I wanted the clip, it would cost me $500. “ It was ridiculous. $500 for a clip that was only worth a few dollars. They have zero customer service for this expensive car. It would be better to provide simple parts so that they can be purchased separately. If you set up a small trap like that and rip off a lot of money from the consumer, not only will the consumer be dissatisfied, but they will also not be able to make much money. If I buy a car again, I will buy any good car except INFINITI company !

Had a horrible experience at Norwood Infiniti…scheduled an appointment to get my car looked at for 12pm and I left after 2pm with nothing at all done to my car while been told that it would cost me over $700 I couldnt afford it and was charge $200 for looking at it. This has also been the same place that I’ve had all my work done and spent quite a bit of money and were very rude. Would never ever recommend anyone to go to NORWOOD INFINITI

I went there for service to change a headlight bulb at least 4 times same as spot make me so disappointed I don't know what 's happening here.

Bought a car from this dealership an year ago took it back after a few months since the engine light was on,,it took so long to fix the next moment they calling my phone saying the car got stolen from the dealership plus they didn’t show me any camera footage of the incident happening PS;If you’re buying a car fom this dealership get a dashcam or a tracker just in case!!! I’m also still paying for the loss since I didn’t have Gap insurance🤦🏾‍♂️🤦🏾‍♂️

I bought a Grand Cherokee 2017 beautiful car. With Jon . A month passed by and the car is giving me issues I call him he basically tells me I’m screwed and have to deal with it because I didn’t put warranty on the car after him telling me not to because the car had 109k miles and that I had already passed the miles to be able to have them fix it . (It was at 110 something K miles, after talking to him about this he blocked me ).I’m 22 years old and I wanted something reliable as we live ... Read More

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Google - Nov 11, 2024

I bought a Grand Cherokee 2017 beautiful car. With Jon . A month passed by and the car is giving me issues I call him he basically tells me I’m screwed and have to deal with it because I didn’t put warranty on the car after him telling me not to because the car had 109k miles and that I had already passed the miles to be able to have them fix it . (It was at 110 something K miles, after talking to him about this he blocked me ).I’m 22 years old and I wanted something reliable as we live in Mass and know how the snow gets . I got it at the INFINITI thinking I’d be safe because I wasn’t buying it from a side dealer. I have had the car for not even 3 months and I had to get two tows. This is the worst thing that could possible happen. My recommendation would be don’t bring your kids to get a car here unless you are going to get it brand spanking knew off the lot . Again it hasn’t even been 3 months . For people my age please do not trust these Sales men and if you do go, go with a man if you are a female who doesn’t know to much or just someone who knows because they will take advantage of you at the end of the day it’s all commission and they don’t care who they screw over as long as it makes it past the warranty mark ?

Pick Warwick or Plymouth for service moving forward. Not worth your frustration. You’ll get a “sorry” when your car comes out with more problems than it went in with. EDIT : Posted some screen shots of the service writers follow up. Professional, I know... 2nd Edit: In response to Adam, the manager. Kind of like how this says "Response from the Owner" but you're just the GM. Vehicle is registered to both my wife and I. She just so happens to be first on the registration. Had you actually done some research instead of trying to make ... Read More

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Google - Sep 1, 2024

Pick Warwick or Plymouth for service moving forward. Not worth your frustration. You’ll get a “sorry” when your car comes out with more problems than it went in with. EDIT : Posted some screen shots of the service writers follow up. Professional, I know... 2nd Edit: In response to Adam, the manager. Kind of like how this says "Response from the Owner" but you're just the GM. Vehicle is registered to both my wife and I. She just so happens to be first on the registration. Had you actually done some research instead of trying to make your google reviews better, than your response would have been better too. Glad I cc'd you on the email to the actual CEO.

Bought an armada from them never passed inspection. They lied about replacing parts and a year later still dealing with it. Salesman was great service was terrible. I don’t know how they keep getting away with this type of stuff. Stay far far away

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Absolutely great experience working with this team on a new buy! Jason, Jon and Adam were absolutely great to work with and highly recommended.

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Lack of Accountability I recently brought my car in for a routine checkup at this dealership, and the experience was far from satisfactory. Unfortunately, during the service, my car's front lip got chipped. Despite bringing it to the attention of the staff, there was a complete refusal to take responsibility or offer any compensation. Promises of a callback went unanswered for three weeks, leaving me frustrated and disappointed. The lack of communication and accountability is unacceptable. As a customer, I expected better service from this establishment. I urge the management to address and resolve this issue promptly. Considering the ... Read More

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Google - Feb 21, 2024

Lack of Accountability I recently brought my car in for a routine checkup at this dealership, and the experience was far from satisfactory. Unfortunately, during the service, my car's front lip got chipped. Despite bringing it to the attention of the staff, there was a complete refusal to take responsibility or offer any compensation. Promises of a callback went unanswered for three weeks, leaving me frustrated and disappointed. The lack of communication and accountability is unacceptable. As a customer, I expected better service from this establishment. I urge the management to address and resolve this issue promptly. Considering the lack of customer care, I'm hesitant to recommend this dealership to others and may reconsider future business.

Do not bring your car to this dealership for diagnosis. I had my car there for diagnosis transmission issues after I was involved in rear ended accident Paul from their service team tried to charge me additional $195 for a working key forbe I disagree with him on that then said over the phone "I am going to write on report your transmission slipping was not related to the car accident its because your car is too old".As a result my insurance decline it was insurance related. Paul then call me few weeks later to come get my ... Read More

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Google - Jan 24, 2024

Do not bring your car to this dealership for diagnosis. I had my car there for diagnosis transmission issues after I was involved in rear ended accident Paul from their service team tried to charge me additional $195 for a working key forbe I disagree with him on that then said over the phone "I am going to write on report your transmission slipping was not related to the car accident its because your car is too old".As a result my insurance decline it was insurance related. Paul then call me few weeks later to come get my car with transmission slipping out from their dearlership. Horrible customer service.

Service advisors are incompetent do not bring your car here for diagnosis. My car had been going into limp mode randomly with no codes since October and it died on me while driving some time in November, so I brought my vehicle to get diagnosed as I had no direction of the issue with no codes. In their diagnosis and test drives they weren’t able to replicate limp mode since it happens so randomly but based off my symptoms I was told to “start by replacing transmission.” This is very bold to say to someone who isn’t experiencing ... Read More

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Google - Jan 1, 2024

Service advisors are incompetent do not bring your car here for diagnosis. My car had been going into limp mode randomly with no codes since October and it died on me while driving some time in November, so I brought my vehicle to get diagnosed as I had no direction of the issue with no codes. In their diagnosis and test drives they weren’t able to replicate limp mode since it happens so randomly but based off my symptoms I was told to “start by replacing transmission.” This is very bold to say to someone who isn’t experiencing any transmissions issues but I believed it since the dealership techs deal with these cars all the time. My car has 80k miles and has been very well maintained so this was a shocker to me. It had 0 problems when it wasn’t in limp mode and all I had to do to get it to go back to normal is turn the car off and on again and it 100% healthy. The car had 1 DTC code C1130 which the tech told me was big red flag of failing transmission. One day early last month the car died while driving yet again, but this time she fired up with a SES light. I rushed to get it scanned and got a P0345 code for camshaft position sensor bank 2. I remember from the research I did that these cars go into limp mode for failing CPS, although mine didn’t have a engine light at time so I didn’t think it was my problem. So I call the dealer and ask some questions about their diagnosis that was done and told them about how my engine light came on with CPS code just to be told MORE misinformation. I was informed that my camshaft sensors are ALSO symptom of a failing trans. This makes absolutely 0 sense how an engine related component could be responsible for a faulty transmission. And turns out the C1130 code has NOTHING to do with trans too it is just the ABS computer realizing that it lost engine signal from when my car died while driving. I replaced the 2 intake camshaft position sensors on my VQ35HR with OEM(ordered from Japan not the stealership) and the code never came back it is safe to say I fixed the limp mode and car dieing issue because I have driven 3k miles over the past month without issues. So this whole time it was just this simple issue (tiny little sensor idek how it could fail) but nothing to do with a transmission. I know it isn’t easy to diagnose something when you can’t see the problem yourself but to tell your customers BS is wrong. If they simply said they can’t diagnose the issue I would have been happier. But instead I spent 189$ just to get misinformed!

Great team go see Gene Robbins the best in service very passionate and understanding regarding the care of your vehicle

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Absolutely the best car buying experience we have ever had, Michael Howard is top notch with an honest, knowledgeable and professional approach that makes it all so easy to decide on INIFINTY. He is the reason we own a QX60 because of his experience. Very satisfied customer and a shout out to Jon Mcgaw.

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Suggest avoiding this dealership at all costs. You can tell how disrespectful they are from the arrogance of the sales manager who responds to reviews by dissatisfied customers here. I visited this dealership on 11/17 to inquire about a 2023 QX80. I offered $65K - $70K as a starting point, 10% above the market rate of a used 2023 QX80 with low mileage that is selling for $60K - $65K on the used car market. For context, my 2023 4Runner Limited retails for $53K, 10% above the current market value of $48K, so it was a reasonable offer. We also said that we’re willing to ... Read More

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Google - Nov 18, 2023

Suggest avoiding this dealership at all costs. You can tell how disrespectful they are from the arrogance of the sales manager who responds to reviews by dissatisfied customers here. I visited this dealership on 11/17 to inquire about a 2023 QX80. I offered $65K - $70K as a starting point, 10% above the market rate of a used 2023 QX80 with low mileage that is selling for $60K - $65K on the used car market. For context, my 2023 4Runner Limited retails for $53K, 10% above the current market value of $48K, so it was a reasonable offer. We also said that we’re willing to pay higher for a newer 2024 QX80 in a Blue color, which they didn’t currently have in stock. The quoted price for the 2023 just didn’t make sense even after the quoted discount, since a new generation QX80 has already been launched for MY2025. Sales manager Adam Goldstein behaved extremely unprofessionally, and this is a repeating pattern as corroborated by some of the other reviews here. He called us “stupid” and “dumb” customers who wasted their time. Regardless of their disagreement with our offer, the least you could do was say no, respectfully give us back our keys and show us the door rather than attempting to humiliate your sales leads who drove for 50 minutes to get to your dealership. We will be reporting this to INFINITI. EDIT: As expected, you can see that Adam validated my allegations of arrogance by making personal attacks based on my education, something I casually shared when asked about living in MA with a CA license plate. Apparently if you make an offer that they disagree with, you are “teaching them to sell cars, something they have done since 20 years with 99.9% satisfaction rate” - you can see how full of themselves they are! On the belittling claims, note that Adam did not deny (or regret) calling us “dumb” and “stupid”. Also note we did not return their unpleasantries.

I was very satisfied with the service provided. If I were to be “nit picky”, I would have liked the interior windows cleaned and the trunk vacuumed.

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Great place to take my car to be serviced. I would recommend it to people I know.

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Under no circumstances should anyone have service done at this place. What they charge for services is highway robbery. On multiple occasions I have had my vehicle serviced at a reputable local garage for about 1/5 the cost. May your wallet beware and stay FAR away!

Customer service was great! Staff is was very professional and quick to respond either by text or email.

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Purchased a new vehicle at INFINITI of Norwood a week ago. The purchase process was straightforward however the delivery of the vehicle and subsequent dealings with this dealership have been a disaster. From screwed up paperwork, promises made but not kept, and simple paperwork follow up ( a week later still not corrected) it is very apparent that you do not exist to the sales department after you give them your money. I suggest you find another dealership to buy an INFINITI from. And know that the Albrecht service group owns both INFINITI of Norwood as well as INFINITI of Nashua ... Read More

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Google - Oct 4, 2023

Purchased a new vehicle at INFINITI of Norwood a week ago. The purchase process was straightforward however the delivery of the vehicle and subsequent dealings with this dealership have been a disaster. From screwed up paperwork, promises made but not kept, and simple paperwork follow up ( a week later still not corrected) it is very apparent that you do not exist to the sales department after you give them your money. I suggest you find another dealership to buy an INFINITI from. And know that the Albrecht service group owns both INFINITI of Norwood as well as INFINITI of Nashua so you’re likely to have the same lack of regard from both locations. As a follow up to the sales managers response, I find it funny he would respond in the first place. He initially pressured me to remove my review of their poor customer service and then once I refused, he wrote his reply. He mentions how they did not have a tool available to handle the simple request to transfer the key ring to my new vehicle. How is it that they removed the old key ring with the very tool that they would use to put it on my new key fob. In addition, I had to do all of the running between MA and NH DMV rather than them doing it since they initially messed it up. The window sticker was requested by me 4 times before they finally took the 30 seconds it took to email me a copy. By losing the original title, it should tell you how they handle their paperwork. This was a case of the death of a thousand cuts. Each failure taken individually is not such a big deal. But taken together shows their utter lack of post sale customer service. And finally, I stand by my observation that once I had completed the purchase and they had my money, I became invisible to them. Even a simple request for a copy of the window sticker required 4 calls/emails followed up by contacting a manger. And even further, they only started taking care of my issues after I put in this initial review and pressuring me to remove the review. How many of their other reviews were changed because customers issues were finally addressed and they received pressure to change/remove them? I do not know, but I’m sureI am not the only one. The sales manager in his reply is misleading and leaves out the details of their failures in post sales customer service. His response to my original review is because I refused to take it down.

Sales part was fairly easy and straight forward. Delivery and follow up is where this dealership fails. Beware once you give them your money, you become invisible to the sales staff you dealt with. Paper work is screwed up, waiting over week now, still screwed up, but no one has any answers. Title process is a problem as I reside in NH. But no one at the dealership has any desire to fix the problems. I may end up with a big paper weight sitting in my garage. And to top it off, they sent me a link to leave ... Read More

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DealerRater - Oct 4, 2023

Sales part was fairly easy and straight forward. Delivery and follow up is where this dealership fails. Beware once you give them your money, you become invisible to the sales staff you dealt with. Paper work is screwed up, waiting over week now, still screwed up, but no one has any answers. Title process is a problem as I reside in NH. But no one at the dealership has any desire to fix the problems. I may end up with a big paper weight sitting in my garage. And to top it off, they sent me a link to leave a review on their website but once it became apparent my review would not be good, the link was disabled. (Or they wrote a review for me because it says the link expired or a review has already been completed).

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When Nigel Dasilver worked for the service department, I never experienced anything short of greatness!! The people working there now, have the mentality of a common thugs!! I almost want to get rid of my car due to the attempted attack on my finances. I was refused a service, and offered a service that I did not need, which was 5x more expensive and not necessary!! I expect local Macanic’s to try and charge me extra - just not a well established company. I’m ashamed to be driving an INFINITI, when the INFINITI dealer tired to extort me!! ... Read More

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Google - Sep 21, 2023

When Nigel Dasilver worked for the service department, I never experienced anything short of greatness!! The people working there now, have the mentality of a common thugs!! I almost want to get rid of my car due to the attempted attack on my finances. I was refused a service, and offered a service that I did not need, which was 5x more expensive and not necessary!! I expect local Macanic’s to try and charge me extra - just not a well established company. I’m ashamed to be driving an INFINITI, when the INFINITI dealer tired to extort me!! Sincerely, ashamed customer

Michael Howard & Adam Goldstein provided exceptional customer service. I was not treated well when visiting other dealerships on my search for a new vehicle. INFINITI went above & beyond for me. I was treated with respect and all of my questions were answered with absolutely no surprises at signing. This was the most straightforward experience. Not to mention the Qx60 I purchased is a beautiful suv with unmatched quality to any other vehicle I looked at. Highly recommend!!

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Gene robbins is a scammer do not trust him he tried to make me pay over 3200 telling me i needed catalytic converters and all i needed was a air fuel sensor stay away!!

This dealership is unprofessional, disrespectful and can’t communicate well with customers. My vehicle has been at the dealership for 3 months and they keep giving me excuses and extending the duration of my vehicle on a week to week basis. Amanda was not professional as a manager and tried to down talk me. She keeps forcing me to get a car rental instead of a loner vehicle from the dealership. She stated that there’s only one technician that works on engines. I’m very disappointed and not satisfied with the outcome. I don’t understand how you want feedback ... Read More

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Google - Jul 28, 2023

This dealership is unprofessional, disrespectful and can’t communicate well with customers. My vehicle has been at the dealership for 3 months and they keep giving me excuses and extending the duration of my vehicle on a week to week basis. Amanda was not professional as a manager and tried to down talk me. She keeps forcing me to get a car rental instead of a loner vehicle from the dealership. She stated that there’s only one technician that works on engines. I’m very disappointed and not satisfied with the outcome. I don’t understand how you want feedback then take down the review 😂

Be very cautious when buying a used car from this dealer. A few months ago we bought a 2014 GMC Sierra and from the moment after purchase had issues. Communicated most issues via email and asked for itemized documentation. Most issues were not resolved, more issues created, and general service items like cabin and engine air filter that were replaced were not. Event after getting back from a second service visit it has a rejection sticker... After getting the truck back and bringing to another dealer to resolve issues (which Infinity did pay for) I have found more issues not resolved ... Read More

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Google - Jul 28, 2023

Be very cautious when buying a used car from this dealer. A few months ago we bought a 2014 GMC Sierra and from the moment after purchase had issues. Communicated most issues via email and asked for itemized documentation. Most issues were not resolved, more issues created, and general service items like cabin and engine air filter that were replaced were not. Event after getting back from a second service visit it has a rejection sticker... After getting the truck back and bringing to another dealer to resolve issues (which Infinity did pay for) I have found more issues not resolved by their service team that were pointed out and documented as resolved by their service team. Be very cautious if you are buying a used car here and get ALL worked checked over by your own mechanic be for it is too late like it is for me. If you are going here for service watch out as they are 100% not doing all they are putting on the invoices. I hate to write this review but the facts of what is happening at this dealer need to be known. My sales person Mike Howard did all he could to help me through the process and this in no way reflects on him.

Be very cautious when buying a used car from this dealer. A few months ago we bought a 2014 GMC Sierra and from the moment after purchase had issues. Communicated most issues via email and asked for itemized documentation. Most issues were not resolved, more issues created, and general service items like cabin and engine air filter that were replaced were not. Event after getting back from a second service visit it has a rejection sticker... After getting the truck back and bringing to another dealer to resolve issues (which Infinity did pay for) I have found more issues not resolved ... Read More

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DealerRater - Jul 28, 2023

Be very cautious when buying a used car from this dealer. A few months ago we bought a 2014 GMC Sierra and from the moment after purchase had issues. Communicated most issues via email and asked for itemized documentation. Most issues were not resolved, more issues created, and general service items like cabin and engine air filter that were replaced were not. Event after getting back from a second service visit it has a rejection sticker... After getting the truck back and bringing to another dealer to resolve issues (which Infinity did pay for) I have found more issues not resolved by their service team that were pointed out and documented as resolved by their service team. Be very cautious if you are buying a used car here and get ALL worked checked over by your own mechanic be for it is too late like it is for me. If you are going here for service watch out as they are 100% not doing all they are putting on the invoices. I hate to write this review but the facts of what is happening at this dealer need to be known. My sales person Mike Howard did all he could to help me through the process and this in no way reflects on him.

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Very friendly staff and easy to work with. The service and sales departments are excellent.

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The car is just what I wanted, it was immaculate and all my questions were answered. I would definitely get my next car at this dealership.

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I had a great service rep that kept me updated about my car, Thank You!

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I would recommend INFINITI of Norwood. Our Experience was awesome! Mike Howard did a nice job, Very pleased.

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very nice service and kindness. everyone in dealership was very professional and experienced. I was happy

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The best! This was the second set of vehicles we have purchased from them. We will continue to use them in the future

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Do not put my name or photo in survey but you are more than welcome to place my VERY DISSATISFIED customer write uo

This is the worst dealership, unethical and dishonest service department. Don't trust this dealership.

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So I purchased an extended warranty which cover courtesy vehicles, my car has being there for over a week for repairs, not a courtesy call or email about the progress. Oh yes, and that have no courtesy vehicles available. So basically paying for a service that they can’t even provide. But you best pay your monthly on time or else. Definitely my first and last time doing business with infinity.

Had a problem with my power steering .Gene Robbins, the service manager, took my car in even though I had no appointment. Got to the bottom of my problem and got me out of there in short order as I waited.. Nice job.

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Purchased car here 6 months ago. So far everything is beyond expectations. Knowledgeble sales dept. and service was great.

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Went into this dealership on December 30th 2022 with my boyfriend to purchase a INFINITI Q60 they had advertised online. The down payment was put on the vehicle to secure it, was approved by a loan company but the vehicle has not been in our possession yet. We continuously asked why and was told they were waiting for the DMV. I get it we were buying from out of state. But geesh we purchased a Toyota From MA 3 years ago and not only did Toyota get everything done in a timely manner but they gave us a temporary plate and delivered ... Read More

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Google - Jan 10, 2023

Went into this dealership on December 30th 2022 with my boyfriend to purchase a INFINITI Q60 they had advertised online. The down payment was put on the vehicle to secure it, was approved by a loan company but the vehicle has not been in our possession yet. We continuously asked why and was told they were waiting for the DMV. I get it we were buying from out of state. But geesh we purchased a Toyota From MA 3 years ago and not only did Toyota get everything done in a timely manner but they gave us a temporary plate and delivered the car to us! None of these running around shenanigans! The loan company continuously asked if we had the vehicle and we still do not! They are so fast take our money but slow to give us the car. The car has been sitting there and is insured but for what…just to sit there for show? This is beyond frustrating and upsetting. Here it is January 10, 2023 and the loan company finally calls today to say that as of 5pm today if we have not gotten the car they would cancel everything because the dealership should know they have a certain amount of time to release the car to it’s purchaser. So we tell that information to INFINITI and they have the nerve to tell us to lie and say we have the car!!! Are you kidding me! We haven’t stepped one foot off the lot with it! No way! On top of it all the person who got the contact signed and squared away can’t remember his name but he looked about as high as a kite! How do you do customer service like this? Unacceptable. If I could give this place 0 stars I would, do not recommend! Avoid at all costs! We will seek a car elsewhere thanks but no thanks!

The service representative, Gene, was professional, friendly and kept me informed of my car’s status. He also got me some crackers!

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If only zero stars were an option. Don’t bring your car here to be serviced. They will lie to you and over charge you. Not customer service friendly at all. Worst experience at a dealership in my life.