Customer Testimonials

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DealerRater Feb 19, 2019
 

It was a pleasure speaking with Eric regarding my purchase of an INFINITI - the experience was friendly and he displayed his knowledge and made the experience remarkable and memorable - thanks again Eric

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DealerRater Feb 16, 2019
 

As always, my experience was a positive one. The repair was made in a timely fashion and the repair was covered under warranty. I am thankful that Aaron researched the extended warranty plan and discovered the coverage for me.

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DealerRater Feb 16, 2019
 

The wait was rather long, over 3 hours, but I left with my car fixed and inspected. The staff were all friendly and gave me updates every hour or so.

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DealerRater Feb 15, 2019
 

INFINITI of Norwood is my go to service center. Everyone is always professional and the prices are fair. I trust the techs here more than any other center!

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DealerRater Feb 15, 2019
 

Customer service is A1, they are honest and try to help you if possible. I recommend this to anyone with an INFINITI old or new.

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DealerRater Feb 12, 2019
 

Service was impeccable! From the moment that I arrived until my car was done, everyone was professional and knowledgeable as well as accommodating. Thank you

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DealerRater Feb 8, 2019
 

Located the issue, ordered the part, and replaced the item with no hassle. The service manager was very professional and helpful. Will be servicing my infinity here.

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DealerRater Feb 8, 2019
 

Victor was a wonderful sales man. He greeted us warmly when my husband and I first arrived. He listened to what I was looking for in a car. He went over all of the features of the QX60 with me and answered all of my questions. He explained things about the car on the test drive, like switching from eco to sport. Last, he helped us get what we wanted for our trade in which helped in completing the purchase. Adam, was very pleasant as well. He listened to our concerns about my trade in and was able to meet us on a price we were all agreeable to, which as I said, completed our purchase. Since my purchase Victor has also answered many more of my questions. Eric, In the finance department was just as welcoming and wonderful. He was friendly, explained the warranty and financing extremely well and was finally able to convince us to get the warranty (because he was so good at his job). When I went back in to pick up the car, he greeted me and informed me he was able to get me a lower finance rate which I really appreciated. My experience was a great one and I will be back for my next car.

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DealerRater Feb 6, 2019
 

My tire air pressure sensors were not reading on the screen, so took in for service. As it is a 2006 I really did not want to spend much on the issue. After the analysis I was given two options. One, reset the whole system for $100. Two, replace one sensor for $285 that was showing low voltage. It was made clear that resetting the system could last an hour, a day, or hopefully longer, but no guarantees. I wasn't happy with the cost on either option, but went with resetting. So far, so good. I recently looked up the cost of the parts online and the sensors go for $35-$40 each and the controller for $15. So it seems replacing them if necessary can be done for a much more reasonable price. Anthony did a great job presenting the information and options, and I would have rated a 5, if not for the excessive cost.

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DealerRater Feb 6, 2019
 

My experience was excellent, my vehicle was serviced i a reasonable amount of time considering the number of waiting customers before me. The issues addressed were all corrected and serviced. The waiting area was very comfortable which made the wait a pleasure. Thank You

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