Brought my 2118 qx30 in AaronHuntington was the service manager very friendly and polite and professional. The tech went for a test ride with me and he was very professional also and a great mechanic. I did not purchase my vehicle from Norwood INFINITI but my next INFINITI they will get all my business and continue getting my vehicle serviced there. Thank you again Rob Ivatts
I cannot say enough positive words about both Brandon and Terrence. I feel like I am so high maintenance with my car and any issues I may need addressed ! Brandon is just so patient and professional to speak with. This is my second INFINITI and I always request both of these employees. I also always request Terrence to work on my car. I’m sure all the technicians here are phenomenal at their jobs but I always feel 100% secure knowing my car was in the care of Brandon and Terrence, I’ve never received anything other than top notch service at this dealership and will continue to have my car serviced here due to their high standards and thorough care of my car. Thank you Brandon and Terrence !
I had a very nice experience here the people were nice and the service was very quick and efficient. The advisor was very easy to work with and pleasant.
Bought a car out-of-state from Norwood INFINITI and had it shipped. Adam G. made the whole process easy and was very quick to answer any questions I had about the car and the process of buying and shipping. A+
To say a car dealership is honest, and really cares about their customers sounds like a fairy tale......but this is the truth about Infinity of Norwood. Glad I am a repeat customer, and working the best sales, finance and repair people EVER!!! LOVE my car, and with any luck will have it 16 years like my last one!!! Best car on the road. I literally DUMPED my Mercedes Benz C300, which was in the repair shop more than I had it. While in the repair shop for the 3rd time this month I told them to keep it (a 2016 with only 12,220 miles) because I was done! None of the technology ever worked, including the navigation......no it isn't 16 satellites that are broken but the software MB refuses to acknowledge has a serious error.One thing you need to realize is a German car dealer will NEVER admit that their cars have problems!!!! They never do recalls because it's easier and cheaper to pay off personal injury claims. So the cars are horrible, the staff are arrogant more so than the consumer, and yes I had had it. Stick with a Japanese car, and preferably Nissan, Infinity and you won't be disappointed.
The service advisor Brandon made this process as quick and efficient as possible for me. This was the first time I had ever used the service bay at this location and usually I don't look forward to hearing about my car but he was very informative and direct. I had acquired about some parts for another vehicle and the guy at the counter Geno was very patient and provided me with quotes on everything which made me very comfortable. Overall these two provided a very welcoming experience for my first visit at INFINITI Norwood
Excellent customer service. We found a car there that we liked and there was no pressure to buy it. They held it for us until we could get back up there. We live almost an hour and a half away. We feel confident we made the right purchase from the right dealership. Mike Howard was very easy to work with.
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