Customer Testimonials
I had a truly exceptional experience at INFINITI of Norwood. From start to finish, the process was smooth, transparent, and completely stress-free. Michele was an absolute pleasure to work with—professional, patient, and incredibly responsive throughout. She took the time to answer all of my questions and made sure I felt confident and informed every step of the way. After comparing several dealerships, Norwood stood out not just for the strong deal they offered, but for how genuine and easy the experience was. I’m beyond happy with my new INFINITI and so glad I chose this dealership. The entire ...
Great dealership, helped me a lot on the ECU programming issue other dealers could not figure out. Really smart people working there capable thinking out of the box.
Excellent customer service. Fernando Diaz is exceptional at his job. I continue to return to INFINITI of Norwood, because they do qualify work.
I recently leased an INFINITI QX60 Luxe from INFINITI Norwood and I could not be more satisfied. The entire process from start to finish was streamlined and even enjoyable. The salesman Michael was amazing. This was my first time ever leasing a vehicle and Michael truly listened to me. He was able to answer all my questions and address any concerns I had. I absolutely love my new car but I’m more impressed than anything with the service and whole experience I had at INFINITI Norwood.
Very helpful and friendly
We recently purchased a QX80 and were so pleased with our experience at this dealership. Michael Howard was fantastic to work with. He is upfront and honest, answered all our questions, never pushy and made the whole process very easy. The whole financing process, which is generally an unpleasant experience, was also very easy. They were fair and honest. No extra/hidden fees added on. The price was exactly what they said it would be. After dealing with another local Infinity dealership and being made to feel like we were being taken advantage of, this was a very pleasant experience. ...
Oksana Anderson went above and beyond to make my car-buying experience incredible. She was knowledgeable, patient, and truly cared about helping me. She took the time to answer all my questions, made the process easy, and never pressured me at any point. Her dedication and professionalism made all the difference. If you’re looking for someone who genuinely wants the best for you, Oksana Anderson is the one to go to!✨
My experience was excellent.
Had a great experience when purchasing from Infinity of Norwood. Our sales representative, Michael Howard, answered all of our questions and didn’t try to push extend warranty, etc. as other dealerships do. He is very pleasant and easy to work with. Loved the English accent, but above all he is professional, knowledgeable and listened to our needs. Entire process was seamless. Would definitely purchase from Infinity of Norwood again.
I have had nothing but positive experiences while owning my INFINITI Qx60. From the purchase with my salesperson, Michael to maintenance & repairs with Gene. I highly recommend this dealership because of the outstanding customer service.
I highly recommend INFINITI of Norwood for both purchasing a car and repairing your car. The service center is extremely knowledgeable. Gene is awesome--- they are honest and explain what work is needed right away and what work can wait. The waiting area is clean and bright and easy to get work done while waiting. Everyone at the dealership is friendly and helpful. Highly recommend!
Truly exceptional experience from whole staff. Big shout out to Oksanna and Adam G for making it easy.
Anthony Tippett was kind, thorough and went above and beyond for our service needs. Highly recommend them!
Fast easy process. Have had issues with other “higher” end dealerships in MA being a CT resident, but everything went extremely smooth. Test drove a car on a Thursday drove it home the following Tuesday.
Over the past five years, I've had nothing but an excellent experience with the team at INFINITI of Norwood. I am always welcomed with warm smiles and happy faces! I recently leased a QX60 and the team did everything in their power to get the best monthly price for me. My sales representative, Michael Howard, was incredibly knowledgeable and took the time to answer all of my questions. He has always kept in touch over the years ensuring I am satisfied with my experience with my vehicle. Ross McWilliam, the General Sales Manager was able to get the price ...
I recently purchased a car with about 80k miles on it, and I couldn't be happier with my experience. I was able to make a deal over the phone with Michelle, which was incredibly convenient and smooth. When I arrived at the dealership, both Jason and Jon worked together to assist me, making the entire process seamless. The car is running great, and I appreciate the service I received from the team. Highly recommend, but if you need to stand your ground!
We recently purchased a 2023 Nissan Pathfinder. It was very excellent, easy and smooth process of buying the car. Jon McGaw was very excellent and professional. Great to deal with. Fast and easy process. Thank you so much and nice to buy our second car through you again. This is the reason why we keep coming back. Finding someone you can trust is very hard and the experience made it very easy. Our first car we bought was a 2013 INFINITI G27x back in 2015 and until now no major issues and still running very good with 195,000 miles now.
The service at INFINITI of Norwood has always been exceptional. I have purchased or 16 cars there directly as a result of the quality of their service but this most recent experience was over the top perfect it seems like they just keep getting better.
The 5 stars are going to Jon McGaw our sales consultant who made the experience of purchasing a new car as pleasant as it could be
Fernando was a pleasure to work with and made a very unexpected repair as easy and convenient as possible for me. Especially with a last minute appointment during the holidays.
Very efficient test drive experience here. Jay and Michelle were very helpful to quickly test a vehicle and did not apply pressure to buy.
Best INFINITI dealership in Massachusetts hands-down!
Oksana and Adam are awesome! Thanks guys for all the help!!!
Thank you bosss I appreciate what you did for my q60- Manny till next time
My experience at INFINITI of Norwood was outstanding. Adam Goldstein and Michael Howard made the entire process smooth and stress-free. Adam went above and beyond to ensure I was happy from the start, and Michael was incredibly friendly, helping me set up my phone and showing me some keys feature before I left the lot. As a first-time buyer, I couldn’t have asked for a better experience. Thanks to the whole team for making it so easy!
Great experience in this place. My wife and I went to purchase a good deal of a car that we saw online and had a great help from Jon McGaw. He was kind and helpful, he made the process and the decision very easy. We are glad to do business with this place and John. The car was used but comes with the best condition. When the time comes and we will need a new car for sure we will visit again the dealer.
Overall, my experience at INFINITI of Norwood Car Dealership was fantastic. Great service, a welcoming atmosphere, and a dedicated team made all the difference. Adam G and his team offer a no pressure, kind and approachable experience. If you’re in the market for a new or used vehicle, I highly recommend stopping by — you won’t be disappointed!
My experience working with Michael Howard was fantastic. He was knowledgeable about the car, app and needed paperwork to expedite the process of buying my car. I highly recommend if you want to buy an Infinity, go to the Norwood facility and ask for Michael. Thank you!
Excellent experience. No pressure, great pricing and had the exact vehicle I was looking for. Jon and Michael were great. Would definitely buy from here again.
I’m always a happy camper when I visit INFINITI of Norwood, Service is impeccable. The staff are super friendly, hats off to Especially to Gene 😎
I recently leased a QX50 from INFINITI Norwood, and I can’t say enough about the outstanding service I received from Jay and Adam. From start to finish, they went above and beyond to make the entire process seamless and enjoyable. They made me feel like a valued customer and I highly recommend them if you’re looking for a top-notch car-buying experience! From Courtney & Mike!
I can't say enough good things about this dealership. The long-standing staff feels like a group of old friends from sales and service members, right through the technician that consistently works on my car. Eugene (Gene-Machine) Robbins owns the mold on customer service. Other dealerships need to trademark the formula that INFINITI Norwood has calibrated so well.
Ive been going to the Norwood dealership for my oil change and any problems i might have, they were the best .. even gene the tech manager would find a way to make my bill smaller ... Very accommodating too!
Adam (GM) and his team at INFINITI of Norwood are top-notch professionals, providing exceptional customer service and transparency in an industry that is too often lacking of such. My wife and I were in the market for a new SUV, and we found INFINITI of Norwood to have highly competitive pricing. What encouraged us to move forward, however, was the personal touch and effort made by Adam to reach out to us directly, understand our goals, and meet us where we needed to be. No drama, no headaches, no gamesmanship. It was the most authentic and frictionless car-buying experience we’...
Adam and his service team are the best! Easy seamless process great communication and on time. Can’t say enough good things.
Everyone at the dealership smiles and works hard to take care of my vehicle. It is always a pleasure visiting the dealership
My experience is always great when I go to Norwood INFINITI. I just love the way they actually treat me
**5 Stars** I had a unique situation where I was waiting on a buyback from a different dealership, which complicated my car purchase process. Despite the long wait and multiple back-and-forths, Oksana remained patient, supportive, and incredibly helpful throughout the entire journey. She went above and beyond to keep me informed and worked with me to ensure I got the perfect car once everything was sorted out. Her commitment to making sure I was happy, even with the delays, was outstanding. I highly recommend Oksana for anyone looking for a dedicated and understanding car salesperson!
I would highly recommend Michael to take somebody through the purchasing process.
I had a tremendous experience, here. Mike Howard helped me and he was professional, kind, and helpful. I never felt like Mike or anyone was trying to sell me anything. I honestly, 100% felt like I was just being helped. All my questions were answered and I never felt like I was being pushed into anything at all. The team was really just top notch. And I say all that despite that, as I was leaving the lot, we ended up finding an issue with the car I purchased.....an issue that, in some ways, was not fixable in the moment. ...
I recently purchased a SUV here and it was the best, strait forward dealer experience I have ever had. Adam, Michael and Mike all were great to deal with and complete professionals. Thank you again for the great sales and service experience.
Gene was very good his customer service was GREAT!!! He goes above and beyond for his customers.
Had a very pleasant experience working with manager Adam yesterday. He was very knowledgeable and helped me a lot when choosing my new vehicle. No pressure at all. Thanks Adam!!
This was the absolute best experience I’ve ever had at a dealership. Oksana was wonderful and really made sure I was happy. John was also great and really took his time to explain my options. I would strongly recommend this dealership.
I recently purchased a car here and Jon was extremely helpful! He walked me through the whole process and clearly explained all my options. He was very thorough and kind. I love my new car!
Oksana Anderson of INFINITI of Norwood was the best! There was no pressure to buy a car, she was very helpful and patient answering lots of questions. She even went out of her way so I could test drive the SUV a second time in the parking lot for smaller spaces I was concerned about driving a large SUV. She was excellent in following up and was very clear and concise with each step along the way. She was very professional and very friendly; I could not have asked for more. Oksana was exceptional. This was my second car purchase ...
I recently had the pleasure of working with Anthony at INFINITI, and I can't say enough good things about him. Throughout the entire process, he kept me updated constantly and managed to get my car back to me incredibly fast, despite the back-and-forth with the warranty company. Anthony is truly a good guy who deserves a pay raise or bonus for his exceptional service. Highly recommended!!
Excellent experience! Adam and Jason were extremely helpful and not pushy. Everything went smoothly and I love my new car. Highly recommend INFINITI of Norwood.
bought my audi a5 off of jon and was great to work with him
Bought a truck from Jon last weekend and it was a great experience. He was friendly, knowledgeable and made the process very smooth. Mike in Finance was helpful and friendly as well.
We recently purchased an Infinity XG50 and worked with Oksana at the dealership. We had a great experience, she worked with us to secure the car we wanted at a price we needed. It was professionally handled from start to finish and everyone at the dealership very helpful.
Recently bought a vehicle over phone and internet. Michele and Jon made the transaction smooth and seamless. They even took videos of the car inspection and sent them to me. Great car buying experience for me. Thanks you! “J” in Texas
INFINITI of Norwood is an exceptional dealership. Both Adam Goldstein and Michael Howard were very professional and helpful in my new QX50 vehicle. The purchase process was very efficient. Michael spent a lot of time setting up my app account as well as walking me through all the car electronics. I had a flat tire with less than 60 miles on the vehicle and service was again, exceptional. Without knowing if a replacement tire was in-stock, they took care of setting up an appointment on a busy Monday to take care of me. I later found out, although the tire was ...
A little late on the review but here we go. Mike Howard was huge help in my search for a new car, everyone at the dealership went above and beyond so i could drive off with a new car. Head down to them for any of your needs they are wonderful!
My experience at the dealership was excellent . Jon ,my salesman, was very knowledgable about the vehicle I was interested in , QX80, It was nice that my husband and I could test drive the vehicle on our own . Jon was helpful with the transaction and followed through ,even on his day off , to be sure that all the paperwork was complete so that the vehicle was ready for pick up on the day agreed upon . I would highly recommend INFINITY of Norwood . THANK YOU JON !
Outstanding customer service. This is the only place I’ll ever go for service on my vehicle.
My experience at this dealership has been amazing. Before I bought a car from them I used to go in and buy parts for my g37. The employees are always kind and helpful. So I knew once I did want to purchase a vehicle this would be my first stop. I have never bought a car from a dealership before and to be honest I was always nervous about the process. However, infinti Norwood makes this process stress free and easier than what I thought it would be. Big shoutout to Jon McGaw, definitely the easiest and smoothest sales experience ...
Wonderful, stress-free car-buying experience at INFINITI of Norwood. Michael Howard was wonderful to work with, searching for the car I was looking for and ultimately making the buying experience quick and painless. The entire team at this dealership is helpful and friendly. I highly recommend buying your next car here!
Oksana our saleswoman was absolutely fantastic. We had an amazing experience with her and Infinity of Norwood. The customer service was outstanding and the car was exactly what we were looking for. We were so impressed with the service we received from Oksana. She went above and beyond to help us. Her sales experience and outstanding customer service have not gone unnoticed. She took the time, she listened and established a great rapport. Oksana is very knowledgeable and comfortable with technology. We can not be happier. Thankyou Oksana and infinity of Norwood. Sandra
This is my third INFINITI and I always have my car serviced at INFINITI of Norwood. I’ve been satisfied with the waiting area where I can do work, relax and have a cup of coffee. I appreciated having Gene prioritize any suggested service or repair.
Adam and Jay were a pleasure to work with. They made the process incredibly easy and took my specific situation into account in order to provide the best deal and customer service possible. I walked away happy and fully satisfied with the INFINITI of Norwood team.
I had not purchased a new vehicle for quite some time so I was a bit anxious about going through the process. But my concerns were quickly put to rest with my initial communication with INFINITI of Norwood to my ultimate purchase. From my first interaction with Michele to my purchase discussion with Jason and my financials with John, there was only courtesy and professionalism. Jason was our sales consultant and exhibited a level of customer interaction and communication which could be a model for all sales people. Thank you INFINITI of Norwood for a great buying experience!
I had a great experience with this dealership! Every employee was kind and went above to make my car purchase a smooth process. I specifically am thankful to Adam, the general manager. I was looking for a specific car with specific criteria. The car I wanted was not in their inventory, but Adam surprised me by finding a vehicle that was even better than what I was looking for. He was able to get that car in for me to test drive and it was perfect. Adam was responsive, transparent, and listened to what I needed and wanted. I am ...
A GREAT EXPERIENCE,NO PRESSURE,GREAT CONVERSATIONS AND NOTHING BUT HONESTY.GREAT JOB GUYS.
Bought an armada from them never passed inspection. They lied about replacing parts and a year later still dealing with it. Salesman was great service was terrible. I don’t know how they keep getting away with this type of stuff. Stay far far away
Infinity of Norwood help me out they did a great job on my car I'm really happy for the help thank you
Jay our sales person was awesome.Very easy smooth transaction highly recommend.
I had a great experience this weeked at the norwood location, after weeks of searching Michael finally put me in the truck I wanted with a smooth and stress free transaction.
Michael Howard was amazing. He made the process so simple. I had totaled my car & wasn’t planning on being on the car market for a few years. He helped get me in the car I wanted. Our finance manager was amazing as well. Only sold me what I needed. I recommend them wholeheartedly
Jon Mcgaw is the best!! He worked it and got me the best deal around the entire Northeast on a 2024 QX60 LUXE!! See him!! He will do the same for you! Totally awesome!!!
Jon McGaw ⭐️
Adam and the team at Infinity of Norwood are the best! I have purchased 2 cars from them in the last 4 years and I went back for the 2nd a reason. They are true professionals.
Adam and Aiden made the process of test driving and ultimately the delivery of our new car super convenient. Aiden drove the prospective car to my work for me to test drive. My husband and I went a few days later to the dealership to fill out the paperwork and was hoping if we got there early enough, we could take home that day. The registration and inspection sticker process took a little longer than we had hoped…but the best part was Aiden delivered the car to our home the next day! Adam was extremely knowledgeable and was very ...
Anthony did a great job getting my car serviced and had it done in a timely fashion
If you’re looking for a fair, reasonable dealership that puts the customer first, look no more…give INFINITI of Norwood a chance. When you get there, Adam (GM), Mike (Sales) and Michelle (Internet Sales) will make sure your taken well care of!! Shout out to Mike for staying late so I could pick up my new QX80…saving me the long trip back up to Norwood!! Customer First mentality goes a long way in my opinion…will definitely make Norwood my first choice going forward!! Thanks to the Norwood Team!
Adam Goldstein is without a doubt the best GM my girlfriend and I have ever came across. He is extremely personable, friendly, charismatic, and responsive. Our interaction with Adam didn't end after purchasing a vehicle. He continues to be a point of contact and points us in the right direction for all of our concerns. We live in RI and drive almost an hour to service the vehicle because of the exceptional service this dealership has to offer. Thank you, Adam Goldstein, for always looking out. Would highly recommend purchasing a vehicle here. - Chris Fonseca
Absolutely great experience working with this team on a new buy! Jason, Jon and Adam were absolutely great to work with and highly recommended.
Michael was very helpful in helping me finding my new car, and he was very professional.
Mr. Anthony Tripplet is awesome Service Assist Mgr. Alway getting job done with Customer and myself too. Keep reaching the star!
Nigel used to be my go to guy and no one can compare but Anthony is definitely right behind him. Anthony is very friendly and very professional. He knows his stuff. He always has a smile on his face which makes my visit to the dealership easier!!
Excellent experience like always thanks to the A+ service team!!
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Anthony Chirico the service manager and Paul Loc my service advisor did an amazing job and exceeded my expectations. He kept me informed and continued to update me through out the time I was there waiting for my car to be serviced. I drive all the way from Lynn, Ma to Norwood because the service dept here is the best and worth the hour long drive. I’m so thankful that Anthony went out of his way to help me and is a perfect example of how business should be done within a dealership’s service department. I will continue ...
Had a oil change done and they vacuumed our suv and half way home come to find out someone took all our change we had in the door .Its not the point of the change amount, it's the point is it's not yours don't touch.Make sure you don't have valuables in your car they may take them.We called and nothing was done as far as we know.The people we talked to befor oil change were great.I just don't know what happened once it went in.The change isn't the issue ...
I never write reviews, but I had to share my experience with INFINITI of Norwood. From the sales process to service, every step of the way I’ve had a very positive experience. I had an issue that I was nervous would not be resolved and everyone bent over backwards to make it right. . Adam Goldstein, the GM, is more hands on than I’ve ever experienced. I would highly recommend INFINITI of Norwood.
I just bought out my lease with INFINITI and Michael Howard was very helpful. He made the process go very smooth for me. I will for sure buy a car with his help again in the future.
I'm a 6th time INFINITI purchase and would recommend INFINITI of Norwood for anyone out their looking for a new vehicle. The staff is great and a pleasure to work with.
We just purchased our third vehicle from INFINITI of Norwood and have received amazing service through the years. From sales to finance to service and overall management, they are top notch in everything they do snd treat their customers with respect and appreciation. Highly recommend this dealership!!