Customer Testimonials

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DealerRater Oct 3, 2022

The dealership it’s OK and having hot coffee or chocolate or tea is a great thing. But the wait time when old broad like me was long. And I think they were thorough and working on my car, but a little expensive for senior wanna fix income.

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Google Sep 12, 2022

(Translated by Google) The first time I experienced car buying here, I felt very good, and I became a good friend with the sales JP. If you need a car buying experience, you can directly find JP. It will be a simple and pleasant experience. (Original) 第一次在这边体验购车感觉非常棒,并且和销售JP成为了好朋友,如果有需要购车体验的可以直接找JP会是一个简单愉快的体验。

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Google Sep 10, 2022

Amazing experience thanks Adam Gianan!

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Google Sep 10, 2022

I was connected to this dealer via truecar when I was selling my car and I had the best experience. The staff is very friendly and they want wants best for their clients. 10/10 would recommend this dealer to everyone!

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Google Sep 3, 2022

Very caring and welcoming staffs, specially Adam Gianan. He gave me all the informations I needed to purchase my new car.

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Google Aug 31, 2022

Dealing with Adam was great. Look him up if you visit Infinity of Norwood. Very happy with my Q50.

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Google Aug 31, 2022

Amazing. We came in to look at an Explorer but found it didn't meet our needs. Michael Howard immediately pivoted helped us find a great car that lined up with our budget and worked even worked with us on my trade in! Cannot say enough good things about this place and Michael Howard in paticular.

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Cars Aug 31, 2022

Top notch service. Always get it correct the first time! Gene Robbins is excellent to work with, transparent and a true professional. Highly recommend him and would purchase another car at the dealership due to Gene and his service team. Ken

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Google Aug 25, 2022

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Google Aug 24, 2022

Just picked up my 2022 QX60 this week and could not be happier. My trade in process was a bit non standard, as I was coming out of a lease, but the GM Adam Goldstein went above and beyond to get me in and out with a deal I was very happy with. My salesman, Michael Howard, was extremely nice and easy to work with and answered all our questions. 10/10 - will shop there again and send friends.

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DealerRater Aug 23, 2022

Excellent shopping experience, no pushing and no hassle. Everyone is courteous and knowledgeable. Working with Adam G and Michael H was a great experience. I thoroughly enjoy my new vehicle and will be back when it is time for another!

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Google Aug 22, 2022

***no pressure sales. Would shop there again

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DealerRater Aug 21, 2022

Best experience dealing with Anthony T, he’s always friendly and goes over everything that needs to be done. Most importantly I trust him.

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Google Aug 19, 2022

My husband and I had the pleasure of working with Adam Gianan when we were looking for a QX60. We told him the exact car we were interested in and as soon as we walked in the door for our appointment, he had the car set up and ready for a test drive. We drove it home with us 2 days later and couldn't be happier. Adam was professional, personable and efficient. He knew everything about the QX60 and answered every single question we had. If you are looking for an INFINITI, I highly recommend calling and asking to work ...

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DealerRater Aug 19, 2022

We had a great experience working with Adam at INFINITI of Norwood. And we are loving the car so far!

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Google Aug 18, 2022

Thank you, JP for my new car. I feel great knowing I have a better car. I love my Mazda 6. Thank you again for your help with my car and thanks to infinity you guys are great.

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Google Aug 17, 2022

I just purchased my 3rd INFINITI from Jason. He is so easy to work with and there is no pressure to make a decision right away. Everyone at INFINITI of Norwood is helpful and friendly. They make buying a vehicle fast and easy! I would definitely recommend purchasing your next vehicle from them!

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Google Aug 11, 2022

Amazing experience. No rush no hassle. Adam was really great to work with. He went above and beyond to make sure we got the perfect car and it was ready for pickup on my daughter's birthday.

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Google Aug 8, 2022

My Wife just picked up a QX50. Adam Giannan did an excellent job throughout the buying process. He made the transaction very easy and was extremely thorough explaining the vehicle features. Thank You Adam. This experience was so much better than our previous one with the Hanover dealership.

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Google Aug 6, 2022

Easiest car buying experience I’ve had. Especially in this market. Adam was great and will definitely buy another car here in the future.

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Google Aug 3, 2022

Adam was an absolute pro when it came to providing a quality customer service experience when buying my new car. As someone who is also in sales, I highly value a customer experience where I felt confident in my buying decision the whole way through! Some dealerships promise a lot but fail to deliver, but Adam has made me feel confident I've bought a quality ride, at a good price, with great support the whole way through. Visit Infinity of Norwood for a refreshing car buying experience!

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Google Aug 2, 2022

No pressure dealership, willing to work with you on a purchase. Found the car I wanted.

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Google Aug 1, 2022

My experience with INFINITI Norwood went extremely well. Sales rep Adam Gianan went above and beyond with his communication to insure I received the vehicle I was searching for. The financing process was extremely easy as well. I would highly recommend this dealer if you are seeking an INFINITI as a vehicle.

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Cars Aug 1, 2022

Everything went smoothly from the time I entered the service area until the time I left to drive home. I was very pleased with this experience. Gene Robbins handled my service needs

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Google Jul 31, 2022

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Google Jul 30, 2022

We purchased a car from the dealership and Adam Giagnan helped us out and answered all our questions. He is a great and bright salesman that cares about the customer. He is a salesman with a heart...

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DealerRater Jul 27, 2022

Nice people good service we’ll respect on time also they make your car is good

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Google Jul 25, 2022

Adam Gianan is great. Definitely recommend this dealership and team!

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Google Jul 25, 2022

This was the easiest dealership I have worked with. I was in and out in 2 hours. Adam Gianan of infinity of Norwood was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see him

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Google Jul 25, 2022

Very positive experience. Adam was great!

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Google Jul 19, 2022

I've had over a dozen vehicle purchase experiences over the years at dealerships all over. Buying from INFINITI of Norwood was one of the best. Simple, seamless, quick, and stress free, even as an NH resident. Huge shout-out to Michele and Mike for everything!

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Google Jul 19, 2022

Our salesman, Adam Gianan, was outstanding! He went above and beyond throughout the sales process with his communication and professionalism. We are very thankful that we were able to work with him on the purchase of a new vehicle!

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Cars Jul 16, 2022

The process of buying of buying a vehicle and having it services has been an excellent experience! The personal are excellent ambassadors and the dealership facility encourages you to want to buy an Infinity vehicle.

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Google Jul 15, 2022

Can't say enough about this dealership, especially service dept. Anthony Tippett squeezed my car in when no other dealerships could/would, always super straight forward and professional. Drive 40 minutes out of the way to work w this team. Highly reccommend!

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Google Jul 13, 2022

Great experience upgrading to a newer Mercedes with the awesome sales agent JON MCGAW the reason we say awesome is because he came through with all we wanted No broken promises. We were very pleased with his knowledge and how fast & easy the process went the whole team treated us great a Dealership that definitely considers repeat customers. It was a nice easy process purchase. Thank you Jon MCGAW & Team

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Google Jul 11, 2022

I was looking for a Black Q50 and i saw that Norwood was the only dealer with one left in stock. so i have them a call and Adam Gianan answered and he was very informing and helping. he actually convinced me to get the car even more. and since i got it until now the car has been priceless. Adam did an amazing job with helping me and my family with the car we got. thanks adam we appreciate it a lot

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Cars Jul 8, 2022

Michele Zelarayan was my first point of contact for INFINITI Norwood. Michele was unavailable for the date I scheduled to test drive the QX80. Instead, I worked with Michael Howard. From the beginning, Michael was professional, courteous, knowledgeable and an incredible pleasure to work with. Michael worked a miracle, and I was able to complete my purchase and leave with my vehicle (unexpectedly) even though I was on a tight schedule to attend an appointment on Cape. It was the most enjoyable car buying experience I have ever had. The SUV is stunning and exceeds all my expectations and INFINITI ...

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Google Jul 8, 2022

Michele Zelarayan was my first point of contact for INFINITI Norwood. Michele was unavailable for the date I scheduled to test drive the QX80. Instead, I worked with Michael Howard. From the beginning, Michael was professional, courteous, knowledgeable and an incredible pleasure to work with. Michael worked a miracle, and I was able to complete my purchase and leave with my vehicle (unexpectedly) even though I was on a tight schedule to attend an appointment on Cape. It was the most enjoyable car buying experience I have ever had. The SUV is stunning and exceeds all my expectations and INFINITI ...

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DealerRater Jul 8, 2022

Michele Zelarayan was my first point of contact for INFINITI Norwood. Michele was unavailable for the date I scheduled to test drive the QX80. Instead, I worked with Michael Howard. From the beginning, Michael was professional, courteous, knowledgeable and an incredible pleasure to work with. Michael worked a miracle, and I was able to complete my purchase and leave with my vehicle (unexpectedly) even though I was on a tight schedule to attend an appointment on Cape. It was the most enjoyable car buying experience I have ever had. The SUV is stunning and exceeds all my expectations and INFINITI ...

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Google Jul 3, 2022

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DealerRater Jun 19, 2022

Jim and Fernando delivered top notch customer service! They explain everything that was done to my car and now is driving so well. I’m super happy!

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Google Jun 17, 2022

When I was in dyer need of a new vehicle I stopped into INFINITI of Norwood. In dealing with buying a new car, Jon M went above and beyond in assisting me in the process. I was in and out of the dealership in a very timely manner and ensured that I had everything that I needed as a customer. Jon is undoubtably the best rep that I have ever dealt with in the car buying process. From this initial buy, he has guaranteed myself to be a life long customer.

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Google Jun 4, 2022

I had the pleasure of working with Adam Gianan. He helped me find a car that was best suited for me. Amazing job! He made sure I was in my new car as quickly as possible. I would highly recommend this dealership when purchasing a car. Thanks so much for all you did.

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Google Jun 3, 2022

Adam Gianan - Best salesman around great professional service!

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Google Jun 1, 2022

I Had a great experience at Infinity of Norwood. I went in to have a friends car serviced and left with a brand new car. Jon McGaw was very kind, honest, and overall an awesome individual! He was responsive to my many questions and made sure he kept me up to speed every step of the way. Overall my experience was amazing and I will refer everyone I know!!!

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Google Jun 1, 2022

I definitely had a good experience and Adam Gianan was not only helpful with the purchase of my car but he made my experience and sales process go smoothly, he even helped guide me step by step and answered all my questions and made everything super easy, big thankyou to him and i highly recommend you ask for him when you walk in he won’t disappoint!!

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Cars May 26, 2022

I have purchased 3 QX80s fro this dealership in over 10 plus years. I have had my car serviced there and have always had a great experience. The sales staff is top rate and makes purchasing a new car easy. The service department is easily accessible and quick to schedule, service and return car. Loaners are easy when needed. I would highly recommend INFINITI of Norwood

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Google May 24, 2022

I just bought a new 2022 infinity at Norwood dealership. I had the pleasure of working with Adam Gianan. He was professional and very helpful. My experience was beautiful. Thanks Adam

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Google May 21, 2022

This was probably one of the smoothest process I have ever had in buying a car. No bells and whistles no being the typical sales men. Process took about 4 days with my new car being flatbedded here from another state. Shout out to Adam for making everything perfect! Please ask for him if you’re looking for a new car!

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Google May 20, 2022

I wanna give a huge shout out to Adam Gianan at INFINITI of Norwood for his 5 STAR service! Appreciate everything!

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Google May 19, 2022

Outstanding, smooth, and painless. Adam G is a true professional, 100% stress free process. The whole staff that I’ve dealt with have been nothing short of excellent professionals. This group here sets the bar high. Highly recommend, will be coming back in the future.

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Google May 19, 2022

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DealerRater May 13, 2022

From my initial contact with Michele Zelarayan to purchasing a vehicle from INFINITI of Norwood was a pleasurable experience. Particularly dealing with sales consultant Mike Howard. Mike was very professional.

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Google May 3, 2022

Great buying experience! Thank you to Jonathan for exceptional customer service! Highly recommend buying from this dealer and with Jonathan🙌🏻

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Google Apr 29, 2022

I was looking to trade in my CRV, for a low car mileage Adam G at sales and leasing knew exactly what to do , very kind, and patient with me showed me a few of options. We went over a smooth transaction , giving me full attention to all my car needs. Adam is the man to look for !! Fc

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Google Apr 25, 2022

Hands down the best car buying experience I have ever had. Ask for Adam Gianan and I can promise you process will be painless and he will communicate with you at every step. Couldn’t have asked for a better experience

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Google Apr 22, 2022

Thank you Adam Gianan for helping me find my car. With great customer service, he took me thru the entire sales process! Go see him for your next INFINITI!!

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Google Apr 21, 2022

Had an incredible experience when I purchased my INFINITI Q50 red sport. Adam Gianan helped me getting one of my dream’s car and his customer service was amazing in all aspects. I recommend him if you are shopping for cars.

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Google Apr 21, 2022

Adam Gianan was very sensitive to what I was looking for while purchasing a new INFINITI Q50...Our first conversation was about me being a repeat buyer (2005 G35X, then a 2012 G37X and now a Q50), all new purchases. My first question to him was: Could I purchase my 3rd INFINITI without payment more than the sticker value? His first answer was no. However, after talking to his manager, the answer came back YES. At that point I knew I was dealing with someone who cared about the customer.....Adam was very prompt with his replies back to me ...

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Google Apr 21, 2022

Great experience. I’d highly recommend working with Adam Gianan. He was professional and very knowledgeable.

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Google Apr 20, 2022

I had a wonderful experience with Adam Gianan here. Adam was not only kind, thorough, and friendly, he insured everything was in order for us to make the trek to this dealership. Highly recommend Adam! Michelle S from Carver MA

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Google Apr 20, 2022

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Google Apr 20, 2022

I recently purchased a new vehicle from Infinity of Norwood. Everything was top notch at this dealership. The one person who really stood out was my Sales Consultant, Adam. From the beginning he was professional, knowledgeable, transparent and has shown great follow up skills.

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Google Apr 20, 2022

Adam Gianan was amazing and made the process super easy from start to finish. Very professional and knowledgeable. I would definitely recommend him and this dealership.

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Google Apr 20, 2022

I had a great experience at INFINITI of Norwood with Adam Gianan. I truly do not like the process of buying a car but he made it so incredibly easy. I would highly recommend Adam to any family or friends.

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Google Apr 16, 2022

JON MCGAW made the entire process of trading our QX80 for a previously owned QX60 a pleasure. Jon, our salesperson, and all the staff were wonderful. Thank you. Deb and Bill Looby

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DealerRater Apr 12, 2022

Best experiences with service department Gene was great and explained every little detail of work done on cart.

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Google Apr 11, 2022

INFINITI of Norwood's service department is the best around. I live about 1 hour away and will gladly make the drive every time to get my car serviced there. Nigel and Anthony always provide exceptional service and take their job very seriously. I will never go to another INFINITI as long as Norwood is open!

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Google Apr 5, 2022

The customer service I received was excellent.

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Google Mar 31, 2022

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Cars Mar 22, 2022

I have leased cars from INFINITI of Norwood for over fifteen years and my husband and I have always been extremely satisfied. Adam Goldstein has always been professional, courteous and a pleasure to work with as well as Michael Howard. I have purchased all my cars from Adam and it has always been an exceptional experience. I will continue to be a customer for life!

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DealerRater Mar 18, 2022

Best service in Massachusetts. Great team, very professional. Best in class management team. Always honest. I will only bring my car to INFINITI of Norwood.

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Google Mar 6, 2022

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Google Mar 3, 2022

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Google Feb 25, 2022

I had a great experience with Jonathan as my sales person. He is great at his job. He makes it a point to listen more than talk. He is a nice, down to earth guy. And I felt no pressure at all. He was very attentive and always got back to me right away with any questions I had. It was such a smooth transaction and very fast and efficient. Highly recommend this dealership and especially Jonathan!

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Google Feb 24, 2022

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DealerRater Feb 23, 2022

Went back to Jason Cultrera to purchase my second INFINITI, great experience, wonderful service, customer service.

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Google Feb 22, 2022

This is my second car bought in the INFINITI of Norwood and I couldn't chose a better place and deals of cars. My salesman, Jonathan, was very welcoming and finding the best deals to match the car I was looking for in a really short period of time. I loved it!

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Google Feb 19, 2022

Something went overlooked at a prior visit and the Service Mgr Nigel & Advisor Anthony both went out of their way to get it taken care of almost immediately reaching by phone and email. First class service at this location and literally hassle free. Very cozy waiting room on site with great coffee as well.

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Google Feb 18, 2022

We had a great experience at INFINITI of Norwood. Adam Gianan was incredibly helpful and professional when we were looking for a new car. I would recommend him to anyone looking for a new car.

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DealerRater Feb 14, 2022

Great service, up front, attentive to customers needs! A clean, welcoming waiting area and were able to provide a loaner.

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DealerRater Feb 8, 2022

Great customer service very fast my advisor was on point I will definitely bring my car back

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DealerRater Feb 8, 2022

The place is the best in Customer service, very clean and the staff are very careful at every detail when they service you car I will definitely be back in this dealer to service my car

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DealerRater Feb 7, 2022

We always deal with nigel and he always provides excellent service. Thanks again guys for your hard work.

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Google Feb 3, 2022

JP is awesome!!!! Very informative and helpful. I didn’t feel pressured. I’m so happy with my new suv!!!!!

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Google Feb 1, 2022

Had a great experience at this dealership. I went to look at a BMW 5 series that was posted on the web; an upgrade from my previous BMW that was totaled. Jon McGaw was the sales person I worked with and he was awesome. He was responsive, communicative and answered any questions I had. I would also say that they have a great team there and anyone is willing to help. Overall my experience was more then what I can ask for! I'm enjoying my new ride.

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DealerRater Jan 31, 2022

They are very and good. I like this place and the service they’ve have provided.

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Google Jan 27, 2022

Worked with Jon at INFINITI of Norwood, he’s a good dude for sure. Good personality funny guy and gets the job done man. Easy to work with, very responsive and communicative. Overall great experience I’d recommend Jon if you purchase a vehicle from INFINITI of Norwood.

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Google Jan 23, 2022

excellent in every respect.

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Google Jan 19, 2022

Worked with Jonathan and he made a dream of mine come true that same day,I did a trade in and everything went smoothly. If you need anything go see him he’s the man for the job

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Google Jan 15, 2022

Great car and solid experience purchasing my QX50. Jonathan was very professional and saw the sale through to the end. I highly recommend INFINITI of Norwood and using Jonathan if possible.

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DealerRater Jan 11, 2022

I went in for an oil change and the service was good and my service tech Anthony was friendly and helpful.

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Google Jan 6, 2022

Worked with Adam Gianan and he was great. Made the process easy and simple without any pressure. The dealership made the transition nice and smooth for us to just simply enjoy the car. Thanks again!!

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Google Dec 30, 2021

The experience with Norwood INFINITI was extremely pleasant. We walked in with the mindset of shopping around to find the best fit yet the next day we traded in our old car (even with a flat tire! Lol) and drove back home a new car with the price we have in mind. Thanks Adam Gianan for his patience in working with us to get the deal done and transfer the title and everything. Highly recommend this dealership and our sales rep!

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Cars Dec 30, 2021

This is my 6th INFINITI auto, 5 Leases and a purchase. I liked the long view customer experience here. They got to know me, my likes and dislikes and made many useful suggestions on purchases and service. They clearly showed the value in having an INFINITI, the latest one, a QX60, is even better than I dreamed!

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Google Dec 19, 2021

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Google Dec 17, 2021

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Google Dec 14, 2021

Many compliments to INFINITI of Norwood! I had a trade-in and wanted to upgrade to a bigger and nicer car. I was nervous about the whole process but Adam Gianan made it easy. Adam was great to work with and, over a couple of hours, I was able to trade my car for the price I wanted and drive home in the car I wanted. It was shockingly seamless. I highly recommend Adam and INFINITI of Norwood!

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Cars Dec 11, 2021

Excellent customer service, and extremely skilled service technicians. This dealership has been amazing, and I have been bringing my vehicles there for over 10 year.

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Google Dec 8, 2021

This is my first time purchasing a car and Jonathan made everything really easy this guys is the man. He helped me from the beginning to end Thank you so much Jonathan And overall and I’m so thankful with everyone who helped me to get there I’m definitely recommending this dealer to everyone who is looking to buy a car! Thanks again 👍💯


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