Great experience, no haggle and easy pricing. Dealership has excellent fleet of vehicles, there were a number to choose from (Q50S) where most other dealerships have none.
Not sure if I needed an appointment or not, I drove to INFINITI if Norwood for an oil change on my 2017 QX80. I pulled up, the big door shot up, and was greeted immediately. I offered a coupon I teceived by email, and was told it would be between an hour and an hour and fifteen minutes. About 40 minutes later, my car was serviced, washed and ready to go. That’s all I could have asked for.
The service here is excellent. All the staffs are friendly. These are the reasons why I come back to do majority of all my services.
Mark was easy to work with and made the process of buying a breeze! I was in and out within a few hours with the car I wanted at a great price.
Infinity of Norwood is a top 10 when it comes to service and experience. Always treated with a knowledgeable service advisor and always on top of any questions you that I might have.
Overall positive experiences Brandon in the service center has exceptional customer service experience! He always gets back to me in a timely manner, and is always helpful and to the point with any service for my vehicle.
Fernando and the entire service team were super helpful and thorough with me and my car. Car was brought in for repair to the liftgate, as well as routine maintenance check. In addition to this work, the team did a thorough inspection and were able to find a handful of items that were in need of repair or updating that were still under warranty. Even bringing my spare key that wasn’t working when I picked up my car, they were able to get it working again. Per usual the staff was very helpful and accomodating. Thanks, Andrew
Please attend to the WiFi. I am used to getting work done there while waiting. Wasn't working on the day of my service. Thanks
Been here a handful of time for service and always great. The wait was about 3 hrs which is longer than usual but that’s the only time it’s been bad. When I got home later that day my son found a vape pen on the floor of the car. I was confused how it got there but assume it came from a technician. This was unprofessional and inexcusable. A kid found it! Might be best practice to not bring those into the cars you are working on.
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