I’ve owned Infiniti’s for 18 years now. The cars are great but the real reason behind my purchases is the service department. Nigel, the service manager has transformed the service department from good to great! One of my cars has been out of warranty for 5 years now but I continue to service it at the dealer because I know that no other place can provide the same service.
Following unreturned phone calls and inability to talk to service department due to nobody answering and leaving unreturned voicemails, I finally spoke with another department who helped to schedule me for a “service engine soon” light that had came on following an incident with my fuel reading. Following bringing my vehicle in, i had an appointment for 1:30 to have a diagnostics test run and come 4:00 still no response. I went back to the dealership to find out what had been the outcome and my car was being pulled out of the bay. Due to having read codes from the cars fuel system but not showing any active codes once cleared, I was quite relieved as this issue could have ranged from the $160.00 diagnostics test to a $2,000 fuel system issue. As I went to pay, I was even more impressed and reminded why it is that I got an INFINITI, why I service my vehicles with them, and why I will only ever visit that service station. I was not even charged the diagnostics fee due to their being nothing done but clearing of the code and taking the vehicle for a drive to ensure the code did not re-indicate. It was truly such a nice thing to be able to walk in and walk out without having paid anything due to the honest and loyal INFINITI way! I am so thankful for their honesty as well hard work that they continue to perform! You guys rock and I will be sure to tell EVERYONE that Anthony Chirico is an honest and great service member to come to if and when they need work completed on their vehicles!
Another great experience. Clear explanation of the work being done. An issue arose during the work being done to my vehicle and they were great about communicating the process and had a loaner vehicle ready for me if the work took longer than expected.
Needed to get a lot done. Put bluntly, I've learned to go through Anthony to get it done. If this place ever lost him, I'd start going elsewhere. Whenever I've gotten someone else, I've left extremely frustrated. The quality of the vehicular service is also top notch, not to mention the washing when they're done.
Chasing an electrical issue that the factory couldn’t explain. Very committed to solving the issue. Acknowledged that the problem was an atypical issue & was reoccurring
I've been coming to this dealership for years and I can say without a doubt, no matter what I bring my car in for, they always make me feel like I'm part of their family. They take care of me by checking in on me, updating me and offering food/refreshments while I wait, and they take care of my car by taking care of whatever is going on. It may not always be the cheapest but if there is ever a problem I can always go back because they back their work. The service team is top notch! Highly recommend this dealership!
Easy in and easy out..was opted updated on progress. Anthony was pleasant and glad to see him back..the waiting area was comfy and had some good snacks and wifi to keep me busy while I waited.
Being using this INFINITI dealer for years now,to buy it and for service,good,easy and fast service with a very good costume services!
Staff are very efficiency and friendly at Infinity Norwood Service Department. I checked in as soon as I pulled my car inside the service department entrance. I only have to wait for a very short period of time in the waiting lounge and I was informed by Antonio my car will be ready for me to pick up. I am very pleased to say the service and quality work at Infinity Norwood is Excellent and I will highly recommend friends and family to use the service in this dealership. Good Job. Warmest regards, Allen Leung
I’m not associated with any Dealer. I’m very happy with the service I receive each time I bring my car in for services.
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