I worked with Matt from INFINITI of Norwood on buying my new truck and can confidently say it was an amazing experience. Matt was a huge help from start to finish and was especially helpful with taking the time to explain the entire process of buying a vehicle to me considering this is the first vehicle I’ve ever purchased by myself. We talked, filled out paperwork and I was sitting in the driver seat of my new truck just 2 days later. I would recommend anyone to this dealership if your looking for amazing customer service and a amazing inventory of vehicles.

After our longtime dealership in Hanover closed its doors, we were hoping to find a new dealership we could trust. I'm happy to say that INFINITI of Norwood exceeded every expectation and delivered a car-buying experience that was professional, transparent, and genuinely enjoyable from start to finish. Our salesperson, Andrew, was beyond professional. He took the time to thoroughly explain all the features and benefits of our new vehicle and often answered questions before we even had to ask them. What really stood out was how much he respected our time and focused on making the process as smooth and efficient as possible. Andrew also went above and beyond by explaining the benefits of purchasing through INFINITI of Norwood, including service options, oil changes, registration assistance, and inspection sticker requirements. As a new customer to the dealership, that information was incredibly valuable and gave me confidence that the relationship wouldn't end after the sale. Just as importantly, Andrew was genuinely personable. He took the time to get to know us and didn't make every conversation about selling a car. There was never any pressure to make a decision or move faster than we were comfortable with. Instead, he acted as a trusted advisor, offering guidance and helping us navigate our options while allowing us to make the decision that was right for us. That approach made all the difference. When it came time to finalize the deal, Adam made sure the numbers worked and made sense. I especially appreciated how he eliminated the typical back-and-forth negotiation process and worked closely with Andrew to streamline everything. Adam also kept the atmosphere loose and friendly throughout the process, even getting us to laugh with a few perfectly timed jokes. Those interactions went a long way in making us feel like more than just another sales quota. It was clear that he genuinely cared about our experience and wanted to make sure we left 100% satisfied with both the deal and the overall experience. The excellent service continued with Jon in finance. Buying a car is an exciting time, and it's easy to get caught up in the moment. Jon recognized that and made sure we slowed down enough to fully understand the warranty options, coverages, and extended service plans available to us. He took the time to answer our questions thoroughly and explain everything clearly, allowing us to make informed decisions without ever feeling rushed or pressured. His patience and attention to detail gave us confidence that we were making the right choices for our needs. To top it all off, the car looked fantastic when we picked it up. The attention to detail and presentation showed the pride they take in delivering vehicles to their customers. All in all, this was a wonderful experience. It was such a relief to find a new dealership to call home after the closing of our dealership in Hanover. I sincerely appreciate the level of professionalism shown by everyone at INFINITI of Norwood. It's refreshing to see that true customer service still exists in this industry. Thank you, Andrew, Adam, and Jon, for making this such a positive experience. We look forward to being INFINITI of Norwood customers for years to come!

I had an extremely disappointing experience with the service department. I recently called because the maintenance reminder on my INFINITI was never reset after my last oil change. My vehicle only has about 15,000 miles, and I know the issue is that the maintenance system wasn't reset—not that the vehicle suddenly needs another oil change. I simply called to ask if someone could reset the system and top off my windshield washer fluid. Instead of listening to my explanation, Amanda immediately insisted that my oil was dirty and that I needed another oil change. She repeatedly talked over me, was rude, dismissive, and condescending throughout the conversation. When I asked to speak with a manager, she hung up on me. Making a mistake during service is one thing. Treating a customer with disrespect and refusing to let them speak with management is another. Customer service should include listening to the customer before making assumptions. My lease is almost up, and based on this experience, I will not be leasing another vehicle from this dealership. It's unfortunate because this situation could have been resolved with a simple apology and a two-minute reset of the maintenance system. Instead, I was left feeling disrespected and undervalued as a customer.